May 24, 2015  
 
 
Job Listings

 

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Job Title Job Status
Executive Assistant Accepting Applications new
Administrative Assistant Accepting Applications new
Registrar Accepting Applications new
Call Centre/Dispatch Coordinator (Lead) Accepting Applications new
Communications Technician Accepting Applications new
Agent Development Representative Accepting Applications new
Dispatcher Accepting Applications new
Human Resource & Office Manager Post Filled  
Information Systems & Special Projects Manager 3rd Interviews being conducted  
Group HRD & Administration Manager Post Filled  

The JobBank 

Our client is a Regulatory Agency and we need  an administrative professional with exceptional coordination and customer service skills

for the post of 

Executive Assistant

The Executive Assistant is responsible for providing administrative and secretarial support to the Assistant Director, and is Recording Secretary for the meetings convened by the Assistant Director.


The incumbent will be responsible for:

         Responding intelligently to official enquiries and where necessary referring these enquiries to the appropriate officers

         Collating supporting documents for discussion at meetings organized from the Assistant Director's desk

         Issuing notices regarding meetings, preparing agenda, recording, preparing and circulating minutes

         Accompanying the Assistant Director to meetings, when required

         Opening, maintaining, securing, retrieving confidential and working files and records where required

         Preparing Technical reports

         Liaising with officers within the organization and external agencies to give and receive information

         Maintaining up-to-date and accurate appointment diary for the Assistant   Director

         Placing and receiving telephone calls

         Screening visitors and responding to them in accordance with agreed policies

         Directing correspondence to and from the Assistant Director and ensuring that all incoming mail relating to the Assistant Director is dealt with speedily and placed on the correct files

         Preparing/drafting letters, envelopes, memoranda, submissions, and reports as directed; checking and returning them for signature and where instructed, signing correspondence on behalf of the Assistant Director and ensuring that they are promptly dispatched

         In collaboration with the Accountant, making reservations for business travel and accommodation both locally and overseas  for the Assistant Director

         Providing assistance in other functional areas of the department during peak hours, in the absence of other administrative staff, and as workflow permits

 

The person we are looking for will be an excellent team player and a customer-oriented individual who must have:

         The reputation of being highly confidential, professional, mature and capable of relating appropriately with individuals of various social backgrounds

         Excellent time management skills and the capacity to accurately categorize and act upon priority matters

         Extensive knowledge of Administrative and support systems and practices

         Proficiency in the use of the Microsoft Suite

         Strong analytical and communication skills

         The ability to function under pressure and work on own initiative for extended hours whenever necessary

         Competence in preparing accurate, complete and concise minutes

         Good command of oral and written standard English

         Excellent Customer service and Human relations skills

         Tertiary level education - Associate Diploma  in Business Administration  or Business Management or be a Certified  Professional  Secretary or the equivalent with a minimum of 3 years experience in a secretarial or administrative position


Performance Criteria

The job is executed satisfactorily when:

         The minutes of the meetings are dispatched to participants on time

         Letters, minutes, etc., are produced accurately

         Initiative is used to provide timely responses to general proceedings

         Tasks are completed on time and within budget

         Records and files are current

         Copyright Compliance audit records, are kept current

         Effective communication exists with individuals at all levels

         Arrangements for meetings and functions are carried out in a timely and efficient manner

         A high level of dependability and reliability is displayed

         Enjoys positive image among stakeholders

 


Normal working hours:

Monday to Thursday 8:30am to 5:00 p.m. Friday 8:30 a.m. to 4:00 p.m.  with occasional work beyond normal working hours to meet deadlines, and when attending meetings


Occasional requirement to travel out-of-office to identify and view venues, and to attend meetings

 

Applications must be submitted to:

Leahcim T. Semaj & Company Limited

 

no later than

Friday, May 22, 2015

Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Executive Assistant
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

The JobBank

 

Our client is a Regulatory Agency and we need a team player with good administrative and coordination skills for the post of

 

Administrative Assistant

 

The Administrative Assistant will be responsible for:

  • Placing and receiving telephone calls
  • Screening visitors and responding to them in accordance with agreed policies
  • Responding intelligently to official enquiries and referring these enquiries to the appropriate officers
  • Collating supporting documents for discussion at meetings
  • Opening, maintaining, securing, retrieving confidential and working files and records where required
  • Liaising with officers within the organization and external agencies to give and receive information
  • Preparing/drafting letters, envelopes, memoranda, submissions, and reports as directed; checking and returning them for signature and where instructed, and ensuring that they are promptly dispatched
  • Providing assistance in other functional areas during peak hours, in the absence of other administrative staff, and as workflow requires

 

The person we are looking for will have:

  • The capacity to relate appropriately with individuals of various social backgrounds
  • Good time management skills and the capacity to accurately categorize and act upon priority matters
  • Proficiency in the use of the Microsoft Suite
  • The ability to function under pressure and work on own initiative for extended hours whenever necessary
  • Good command of oral and written standard English
  • Excellent Customer service and Human relations skills
  • Tertiary level education - Associate Diploma  in Business Administration  or Business Management or be a Certified  Professional Secretary or the equivalent with a minimum of 2 years experience in a secretarial or administrative position

Normal working hours:

Monday to Thursday 8:30am to 5:00 p.m. Friday 8:30 a.m. to 4:00 p.m.  with occasional work beyond normal working hours to meet deadlines, and when attending meetings

 

Creativity /Initiative

         Letters are structured  to reflect specific issues raised

         Briefs, minutes, and other documents are prepared with sufficient  period for review

         Assisting  with the maintenance of records

         Communicating with internal and external customers

         To accurately  categorize  and act upon priority matters

 

Tools, Equipment And Materials

         Computer,   facsimile  machine,  photocopier, calculator, telephone,  pens, stationery

 

Performance Criteria

The job is executed in a satisfactory manner when:

  • There is timely and accurate completion of all duties assigned
  • Electronic database is kept up-to-date at all times


Applications must be submitted to:

Leahcim T. Semaj & Company Limited

no later than

Friday, May 22, 2015

Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Administrative Assistant
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

The JobBank

 

Our client is a Regulatory Agency and we are looking for an administrator with excellent systems management, planning, organizational and time management skills

for the post of

 

Registrar

 

The Registrar carries the responsibility for administrative and professional functions of the library and registry. The post covers professional and technical duties related to appraising, accessing, arranging, describing and preserving public records, historical documents and other records. This includes the acquisition, organization, maintenance, utilization, dissemination, storage and retrieval of information resources and the effective application of these resources to meet the information requirements. The post also calls for the development and implementation of records management procedures; methods and systems for the proper creation, maintenance, preservation and retrieval of documents and materials of archival value; and for the efficient control and flow of information to and from officers required to make decisions on matters.

 

The principal duties and responsibilities of the Registrar are:

  • Management of records and documents in the information and records system - paper-based, electronic and audiovisual, journals etc
  • Management, direction, storage and retrieval of documents, files and other such materials as in use in its day-to-day operations
  • The development of methods, systems and procedures for the proper creation, maintenance and retrieval of all such documents and materials
  • Developing and implementing approved records management procedures and methods and procedures for the preservation of materials of archival value
  • Recommending and establishing approved policies, goals and objectives for the effective delivery of information services and management of the documentation center, Library, and Registry
  • Development of documentation center, registry, and other procedural manuals; trains new recruits and other staff members in the use of the manuals/ systems
  • Planning and co-ordinating special projects associated with the access, usage and disposition of records and information
  • Ensuring the efficient control and flow of information to and from officers required to make decisions on matters.

 

The Ideal Candidate will have:

  •  The ability to perceive and analyze problems, develop alternatives and make or recommend sound decisions.
  • Strong leadership in the development and implementation of information services
  • Experience designing and implementing information service policies and articulate informational services philosophies
  • Thorough knowledge of professional practices, procedures and techniques of library science and modern library management
  • Excellent oral - face-to-face and via telephone, and written communications skills
  • Thorough knowledge of policies related to the operation of the public sector
  • Knowledge in the design and implementation or records management systems and procedures.
  • Extensive knowledge of Administrative and support systems and practices
  •  Ability to establish effective working relationships with Government. officials and Administrators in external Agencies, other Government bodies, and Senior and Executive staff of the Agency
  • Proficiency in the Microsoft Suite and in data management systems
  • Working knowledge of resource administration
  • Sound knowledge of administration and support systems
  • Be highly confidential, professional, mature and capable of relating appropriately to individuals of various social backgrounds
  • Proficiency in information and document systems and management.


Qualifications and Experience

  • Bachelor's  degree in Library or Archival Studies; or
  • First degree in related field and Post-graduate Diploma in Library or Archival Studies, Records Management, Library Science or similar area; and
  • Minimum of five (5) years working experience in Records/Information Management in a registry or library; two (2) of which should be in a senior/supervisory  position; plus
  • Specialized training/knowledge in:
  • Computing
  • Computer information systems
  • Records and information management systems
  • Professional practices, procedures, and techniques of library science and modern library management
  •  Systems administration

 
Accountability

The incumbent is accountable for:

  • The efficient management  of the organizationís records and documents in the  information and records system
  • Developing and maintaining an up-to-date, efficient, and user-friendly, Records and Information System
  • Recommendations to the records management committee on goals and objectives for the effective operation of the documentation  centre/library, and registry
  • Ensuring the timely delivery  of personal and confidential mail; the preparation of outgoing mail for dispatch; and arrangements for delivery of special mail
  • Ensuring the efficient control and flow of information to and from officers
  • Ensuring the maintenance of an accurate Bring Forward/Bring  Up Book, and ensuring that the appropriate files are delivered on the day requested; and the maintenance of accurate Charge Out and File Recall forms
  • The development and implementation of records management procedures, and methods and procedures for the preservation of material of archival value
  •  The development of documentation  centre, registry, and other procedural manuals
  • The maintenance of a Master File Station Directory/Catalogue of all files; and the development and implementation  of approved subject classification systems
  • Conducting  and implementing actions arising from file/records inspection, inventory, and audit
  •  Establishing  and co-ordinating the application/implantation of retention and disposal schedules
  • The preparation of periodic reports - including recommendations  for improvement - on the achievements of the records and information unit
  • Applying Retention/Disposal Schedule provisions to records, and processing them for retention, disposal or transfer to the Government Records Center on a regular basis
  • Responding to requests pertaining to the Access to Information Act

 

Creativity and Initiative

  • Establishing policies and formulating goals and objectives for the effective delivery of information services and management  of the documentation  center/library,  and registry
  • Ensuring that there is timely delivery of information/documents and appropriate files are delivered on the day requested
  • Ensuring the maintenance  of an accurate Charge Out/Bring Forward system

 

Performance Criteria:

The job is executed satisfactorily when:

  • An accurate and up-to-date retrieval system is maintained
  • There is timely delivery of files requested
  • Files are kept in a neat and orderly manner
  • There is timely dispatch of documents to various sources
  • There is timely circulation of incoming documents
  • Information and documentation systems are established and maintained
  • Records are easily retrievable

 

Applications must be submitted to:

Leahcim T. Semaj & Company Limited

 

no later than

Friday, May 22, 2015

Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Registrar
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

The JobBank

 

Our client, an International Technology company, requires the services of a team player with exceptional technical abilities, interpersonal skills, high drive for customer service and strong communication skills to fill the post of

 

Call Centre/Dispatch Coordinator (Lead)

1 Vacancy

 

Core responsibility is to work in conjunction with Control Room Supervisor and Field Services Supervisor in the day to day handling of the Call management /logging, frontline POS troubleshooting, complaint resolution, efficient dispatch management, call and resolution reporting of the Control Room Environment.

 

The Call Centre/Dispatch Coordinator (Lead) will ensure the efficient handling of the companyís human and asset based resources, assist in the implementation and review of call centre policies and procedures, and ensure the day to day effectiveness of the overall Customer Service offerings in the Field and Call Centre.

 

DEPARTMENT:             Client Service Department

REPORTS TO:              Operations Manager

 

LIAISES WITH

INTERNALLY:               Field Team, Control Room Operators, Call Centre/Dispatch Operators, Bench Technicians, Communication Technicians

EXTERNALLY:              Agents/Clients/3rd Party Installers

 

Principal Activities and Responsibilities

 

  • Laying out and executing the roadmap to address current targets and lead the restructuring of the Call Centre/Dispatch area. Targets include but are not limited to:
    • Industry Standard KPIs
      • Increase first call resolution to match or surpass industry standards
      • Reduce abandoned calls to match or surpass industry standards
    • Effectively route field teams to reduce turnaround times for customers
    • Quality Assurance (QA) monitoring of Call Centre/Dispatch Operators
      • By extension continuous Skills Gap Analysis to ensure team is retrained and refreshed on Customer Service Targets
    • Ensure Call Centre Tools (Phone System, Helpdesk, Dashboards, etc.) meet expectations of a World Class Call Centre
  • Distribution of merchandising, consumable and marketing materials
  • Coordinate regular service visits and routines. Also, to assist in the coordination of Project based and non-routine visits
  • Assist in minimizing the financial impact related to the reduction of sales loss, overstocking, under-stocking, resource drain, poor resource usage and asset loss/expedited depreciation
  • Develop and maintain timely and effective reporting on all areas relating to call/dispatch management.
    • Analysing performance statistics and making decisions in conjunction with management/peers on the basis of these statistics.
  • Develop and monitor quotas, KPIís for service volume and timeliness
      • Generally ensure that typical Call Centre KPIs are matched or surpassed
  • Other tasks as required by Supervisor/Manager

 

This description is a summary of principal responsibilities and is not intended to include all duties which may be assigned.

 

 

The Ideal Candidate MUST have:

  • Degree in Business, Technology or related fields and/or extensive training and proven experience in a High Performance Call Centre Environment at a supervisory/senior level

  • At least 2-3 yearís experience in a similar role

  • Good knowledge of the geography of Jamaica

  • Excellent interpersonal skills

  • Excellent documentation and report writing skills

  • Excellent analytical skills

  • Competence in the use of the Microsoft Productivity Suite

     

     

     Ideal Start Date: As soon as possible


Applications must be submitted to:


Leahcim T. Semaj & Company Limited


no later than

Friday, May 22, 2015


Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Call Centre/Dispatch Coordinator (Lead)
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE


The JobBank

 

Our client, an International Technology company, requires the services of a team player with exceptional Customer Service skills and strong technical abilities for the post of

 

Communications Technician

                                1 Vacancy


Responsible for installing, maintaining and repairing voice, data, video and/or wireless communications systems.  Troubleshoots and resolves problems or refers issues to higher level.

 

The Communications Technician will install and test radio communication sites, utilize LAN monitoring and analyzing equipment to troubleshoot networks, and provide troubleshooting over the telephone as necessary.

 

DEPARTMENT:             Client Service

REPORTS TO:              Client Service Manager

 

LIAISES WITH

INTERNALLY:               Field Team, Operators, Bench Technicians

EXTERNALLY:              Agents/Clients

 

Principal Activities and Responsibilities

  • Monitor communication equipment by:

    • Diagnosing reason for equipment failure.

    • Performing minor repairs on communication equipment.

    • Preparing and maintaining records of communication equipment failure by agent, line, date, etc.

    • Reviewing failure reports to monitor chronic and intermittent equipment failure and servicing results.

  • Operate various equipment/machines including:

    • oscilloscope

    • spectrum analyzer

    • meters

    • computer

    • vision terminal

    • two-way radios, etc.

  • Performs additional duties and responsibilities as assigned.

 

This description is a summary of principal responsibilities and is not intended to include all duties, which may be assigned.

 

 

The Ideal Candidate MUST have:

  • Technicianís Certificate in Telecommunications/Electronics field or the equivalent with good knowledge of analogue electronics, digital circuitry and communications. 

  • Six months to one year work experience. 

  • Good communication skills.

  • A valid driverís licence and a good driving record.

  • Good knowledge of the roads and districts in Jamaica.

 

 Ideal Start Date: As soon as possible

Applications must be submitted to:

Leahcim T. Semaj & Company Limited

no later than

Friday, May 22, 2015


Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Communications Technician
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

The JobBank

 

Our client, an International Technology company, requires the services of an innovative team player with exceptional Customer Service skills, strong passion for sales and strong technical abilities for the post of

 

Agent Development Representative

                                1 Vacancy

 

The Agent Development Representative will be responsible for providing sales and marketing support to on-line retailers as well as ensuring quick and effective responses to retailersí needs and requirements.

 

He/she will visits retailers to promote sales, lead sales and promotion conversations with agents, support Field Sales Supervisors, as well as assisting and answering inquiries from retailers on policies and procedures related to programs. The incumbent will conduct terminal operations training for retailersí outlets management and staff.

 

DEPARTMENT:             Sales

REPORTS TO:              Sales Manager

 

LIAISES WITH

INTERNALLY:               Field Team, Sales Supervisor, Operators, Bench Technicians, Communication Techs

EXTERNALLY:               Agents/Clients

 

 

Principal Activities and Responsibilities

  • Prospects for, conducts on-site evaluations of, and assists in the collection of relevant informattion to facilitate the selection and licensing procedures concerning retailer outlets.

  • Execute Service Quality Assurance across trade

  • Lead Promotion Activation & Execution

  • Consumable Management Monitoring

  • Monitoring Merchandising Standards

  • Reporting & Information Reconciliation

  • Provides support to the Field team including Supervisor in problems generated during the operation of the system, as regards communications, customer services, terminal repair, adjustment and changes of modules, as well as assists in the keeping of administrative control of the site, reporting to their supervisor accordingly.

  • Assists with implementation of new products and new product enhancements.

  • Assists in the implementation of activties aimed at increasing Agent sales for all Products.

  • Assists in the planning, coordination and participation in all new product testing.

  • Delivers in the most detailed, punctual and effective manner all reports requested by Department Manager.

  • Prepares a Period Summary of all retailers visited during the week.  This summary must include visit objectives for both weeks as well as the number of retailers not visited and general work effectiveness.

  • Provides training to retailers, officials and company staff on the operations of company equipment and products.

  • Assists personnel with retailer trouble-shooting/chronic retailer issues.

  • Performs additional duties and responsibilities as assigned.

     

    This description is a summary of principal responsibilities and is not intended to include all duties which may be assigned.


 

The Ideal Candidate MUST have:

  • A Bachelors Degree from an accredited college or university with major course work in, sales, marketing, public relations or business administration
  • A Minimum three (3) CXC subjects including English Language and Mathematics
  • A Minimum at least one yearís work experience in a related field
  • A valid Driverís License, and a good driving record.
  • Good knowledge of the roads and districts in Jamaica
  • Strong communication skills both orally and in writing
  • Strong interpersonal skills
  • Strong Customer Service skills and be Customer focused
  • Good  Report Writing skills
  • Strong initiative and a solution oriented/problem solving attitude

Knowledge of Sales Techniques would be an asset

 

 Ideal Start Date: As soon as possible


Applications must be submitted to:

Leahcim T. Semaj & Company Limited

no later than

Friday, May 22, 2015


Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Agent Development Representative
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE


The JobBank


Our client, an International Technology company, requires the services of very analytical team players with exceptional technical abilities, excellent interpersonal skills, high drive for customer service and strong communication skills to fill the post of


DISPATCHER


2 Vacancies


Responsible for dispatching representatives to calls as they are received, using information on customer needs, Field Teamsí locations and loads, and daily factors to balance cost and speed of response. Flexibility in hours and availability on weekends is vital.


The Dispatcher will coordinate regular and routine service visits, maintain status and locations of the Field Service Representatives, troubleshoot and resolve potential service issues, and assist with reporting obligations. He/she will provide customer call backs and customer follow ups.


Department:            Client Services Department

Reports to:              Call Centre Lead/Dispatch Coordinator

 

Liaises with

Internally                 Field Service Supervisor, Field Team, Operators, Warehouse Staff and Bench Technicians and Communication Technicians

Externally:                 Agents/Client


Principal Responsibilities include:

  • Processes and evaluates information received and prioritizes calls, notifies, assigns and dispatches to appropriate Field Service Representative (FSR) in a timely manner.
  • Monitors and coordinates field activity, maintain knowledge of all resources available in zones and utilize Field Team for on time performance and productivity.
  • Executes scheduling and routing, maximizing customer yield and asset utilization to provide the best mix of responsiveness and productivity.
  • Schedules repair calls to eliminate or reduce down-time.
  • Manages call volumes and maintains call logs with up to date information on call progress.

  • Fields incoming calls and queries from customers, call centre, other departments and the client; managing requests and expectations.

  • Record and document information from FSRs and distribute to appropriate departments.

  • Keep informed of departmental policies and procedures.

  • Complete miscellaneous tasks as assigned by supervisors/manager.


This description is a summary of principal responsibilities and is not intended to include all duties which may be assigned.

 

The Ideal Candidate MUST:

  • Have a Minimum of three (3) CXC subjects including English Language and Mathematics
  • Have strong oral and written communication skills
  • Be dynamic and adaptable
  • Be customer service orientation
  • Be computer Literate
  • Be able to work in a high volume, high stress environment.
  • Be proficient at planning and organizing
  • Have sound judgment and decisiveness
  • Have ability to work on own initiative


 Ideal Start Date: As soon as possible


Applications must be submitted to:

Leahcim T. Semaj & Company Limited

no later than

Friday, May 22, 2015



Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Dispatcher
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

The JobBank

Our client is a Regulatory Agency and we want a

Human Resource & Office Manager

who is professional, highly motivated, able to think analytically and strategically, able to relate appropriately to individuals from various social backgrounds and who knows how to:

  • Formulate and implement policies, procedures and systems to address compensation, welfare programmes, employee grievances and safety
  • Conduct Human Resources Planning and Budgeting
  • Manage the Performance Evaluation process
  • Efficiently manage the administrative and support services for an office covering maintenance, security and the provision of adequate furniture, equipment and supplies

 

The incumbent will be responsible for directing and coordinating human resource activities such as: staffing, compensation, labour relations, benefits, training, performance management, staff welfare and safety, and all related functions. The incumbent will also have responsibility for the oversight of the physical office ensuring that the maintenance and repair of facilities - utilities, cleaning, security and parking are managed properly. S/He will be responsible for the vehicles and the administration of the general insurance portfolio.

 

The Human Resources/Office Manager is responsible for formulating, implementing and reviewing the administrative and human resources deployment and utilization in the Commission as well as overall responsibility for training needs assessment and for managing training and development programmes.

 

REPORTS TO:                                 Executive Director

POSITIONS SUPERVISED:        Senior Secretary - HRM, Receptionist/ Telephone Operator, Office Attendant/Messenger.

LIAISES WITH:        

Internally:      Executive Director, Unit Heads

Externally:    Government Ministries and Departments, Trade Unions, Insurance Companies, Financial Institutions, Consulting Firms, Educational Institutions, Jamaica Employers Federation.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES

General Functions

  •  Formulating and implementing the policies, personnel systems and procedures for the Commission and its staff
  •  Conducting Human Resources planning and budgeting and the development of staff welfare programmes tailored to the needs of the staff
  •   Managing the efficient operation of the administrative and support services function
  •  Formulating and maintaining the annual training plan for the Commission
  • Formulating and maintaining systems to address compensation, industrial relations, employee grievances and industrial safety and occupational health.
  •  Monitoring the maintenance and security of the building, provision of adequate furniture, equipment and supplies
  • Perform any other duties as may be assigned

         

Personnel Administration

  •  Personnel recruitment and retention by advertising vacancies and conducting interviews for selecting candidates
  • Conducting organizational analysis to determine effectiveness of the structure and the best use of manpower resources
  •  Enabling staff welfare programmes
  •  Establishing and maintaining good staff morale and interpersonal relationships
  •  Preparing and maintaining leave and service records
  •  Providing information for the preparation of the personnel emoluments budget
  • Ensuring that staff is aware of, and comply with conditions of service
  • Recommending appointments, promotions, transfers and dismissals
  •  Calculating and approving leave in accordance with the authority delegated
  •  Establishing and maintaining the necessary pension and other welfare benefits
  •  Counselling staff on personal problems affecting the performance of their duties
  •  Conducting annual and probationary performance evaluation of staff

Office Management

  •  Liaise with suppliers to procure stationery, equipment, tools and other office supplies
  •  Ensure provision and timely maintenance and repairs of facilities such as power, water, air- conditioning, cleaning, security and parking
  •   Ensure that invoices for payment of goods, services, office supplies and utilities are sent to the Accountant on a timely basis
  •  Ensure the duties of staff directly supervised are carried out efficiently and effectively
  •  Responsible for the proper maintenance, licensing, insurance and fitness of pool vehicles
  •  Responsible for the administration of the general insurance portfolio
  • Arrange for the provision of office accommodation for all officers      

      

ACCOUNTABILITY

The incumbent is held accountable for:      

  •  The efficient operation of the administrative and support services function      
  •  Formulating and maintaining the annual training plan for the Commission      
  •  The maintenance and security of the buildings, provision of adequate furniture, equipment and supplies      
  • The accurate and timely communication of information on Human Resources and Industrial Relations matters within his/her responsibility      
  •  Ensuring employeesí records are kept current
  • Compliance with established human resources policy, procedure and labour legislation      
  • A highly motivated work force, employees being generally satisfied with work conditions, and experience high staff morale      
  • Conducting organizational analysis to determine effectiveness of the structure and the best use of manpower resources      
  • Staff welfare programmes are equitable and enabling

      

CREATIVITY AND INITIATIVE      

  • Formulating and implementing the approved policies and procedures, personnel systems and procedures for the Commission and its staff      
  •  Conducting Human Resources Planning and Budgeting      
  • The development of staff welfare programmes      
  •   Formulating and maintaining the annual training plan for the Commission      
  •  Establishing and maintaining good staff morale and relationships      
  •  Ensuring that staff is aware of, and comply with conditions of service      
  • Recommending appointments, promotions, transfers and dismissals    
  • Establishing and maintaining the necessary pension and other welfare benefits for staff     
  • Counselling staff on personal problems affecting the performance of their official duties      
  •  Conducting annual and probationary performance evaluation of staff

 

PERFORMANCE CRITERIA

The job is satisfactorily performed when:

  •  Agreed objectives are achieved within the prescribed time and budget      
  •  Human Resource Department and wage budget is within limit      
  •  There is accurate and timely communication of information on Human Resource and Industrial Relations matters within his/her responsibility      
  • There is prompt response to requests for information and employeesí records are kept up to date      
  •  There is compliance with established HR policy, procedure & labour laws      
  •  A highly motivated work force is in place and employees are generally satisfied with work conditions      
  • There is high staff morale 
  •  More than 90% staff retention is achieved

 

WORKING CONDITIONS /PHYSICAL DEMANDS

  •  Frequently working at high pace to meet deadlines
  •  Frequent exposure to mental stress
  •  Position is sedentary
  • Occasional requirement to travel out-of-office to attend meetings, seminars, and conferences.

      

MENTAL/VISUAL/ANALYTICAL DEMAND

  • Formulating and implementing the approved policies and procedures, personnel systems and procedures for the Commission and its staff
  •   Conducting all aspects of Human Resources Planning and Budgeting and development of staff welfare programmes tailored to the needs of the staff
  •  Managing the efficient operation of the administrative and support services function
  •  Formulating and maintaining the annual training plan for the Commission
  •  Monitoring the maintenance and security of the buildings, provision of adequate furniture, equipment and supplies
  • Advertising vacancies and conducting preliminary interviews for selecting candidates
  •  Establishing and maintaining good staff morale and relationships
  •  Preparing and maintaining leave records and service records
  • Providing information for preparation of the personnel emoluments budget
  •  Ensuring that staff is aware of, and comply with conditions of service
  •  Recommending appointments, promotions, transfers and dismissals
  •  Calculating and approving leave in accordance with authority delegated
  • Establishing and maintaining welfare benefits for staff
  •  Counselling staff on matters affecting the performance of their duties
  • Conducting annual and probationary performance evaluation of staff
  •  Ensuring that stationery, equipment/tools and other office supplies are purchased
  •  Ensuring the provision of facilities such as power, water, air-conditioning, cleaning, security and parking
  •  Ensuring that invoices for payment of goods, services, office supplies and utilities are sent to the Accountant on a timely basis
  • Ensuring that the Senior Secretary, Office Attendant/Messenger, Records Officer, and Telephone Operator/Receptionist carry out their duties efficiently and effectively
  •  Ensuring the maintenance, licensing, insurance and fitness of vehicles
  •  Ensuring the administration of the general insurance portfolio
  •  Arrange for the provision of office accommodation for all officers      
  •  Arranging transportation requirements, office services and refreshments for meetings, seminars and training sessions


The Ideal Candidate will have:

  • Sound knowledge of Jamaicaís labour laws, procedures and practices pertaining to personnel management, industrial relations, employment and terminations, employee benefits and  welfare with specialized knowledge in Industrial Relations, Compensations systems and Negotiation
  • A reputation for being reliable, impartial and confidential
  • A Bachelors Degree in Human Resource Management
  • Five (5) years experience in as a human resource practitioner
  • Exceptional skills in communication, Public Speaking and Report Writing
  • Strong negotiation and mediation skills
  • Competence in the MS Suite and with HRMIS
  • Working knowledge of HR metrics
  • Knowledge of the staff Orders for the public service will be an asset

 

SKILLS AND ABILITIES:

  •  Substantial knowledge of human resource motivation and development,  human relations, and pay and performance administration
  • Sound knowledge of administration and support systems 
  •  Ability to exercise effective interpersonal and negotiating skills, inclusive of counselling, dispute resolution, interviewing and coaching
  •  Excellent skills in policy analysis formulation, problem solving, research, conflict resolution and decision making   
  • Well-developed time management, resource administration, planning and organizational skills
  •  Excellent customer service skills
  • Be confidential, professional, mature and capable of relating appropriately to individuals of various social backgrounds


Applications must be submitted to:

Leahcim T. Semaj & Company Limited


no later than

Friday, January 9, 2015

Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Human Resource & Office Manager
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

The JobBank

Our client, a leader in the communications industry, needs an individual with strong problem solving skills and excellent Organizational Development skills for the role of

 

Information Systems &

Special Projects Manager

 

This post is a Special Project. The anticipated duration of the project Ė Six (6) months in the first instance

 

Ideal Start: January 20, 2015

 

The incumbent will analyze the information requirements of the entity and develop both strategic and operational plans for meeting such requirements through the acquisition, integration and development of computerized systems and networks. S/He will design, implement, monitor, control and evaluate a variety of special projects necessitated by the transitional processes which are currently in process and which will emerge in the future.

 

The Information Systems & Special Projects Manager will provide advice to Management and Heads of Departments on matters related to and affected by trends in information technology and to promote timely and appropriate corporate responses to such trends.

 

DEPARTMENT              Administration

REPORTS TO:             Managing Director

SUPERVISION GIVEN TO:     Secretary

LIAISES INTERNALLY WITH: All Departments - Informative, Advisory

EXTERNALLY WITH:             Suppliers

  

DUTIES

The Information Systems & Special Projects Manager is required to:


1.   Assess the current and future automation needs of the organization; develop and implement a plan for the harmonization of all computerized systems in operation in order to ensure network compatibility.

 

2.   Identify special assignments arising from corporate changes and develop both short-term and long-term plans for their implementation.

 

3.   Design and implement an appropriate project management process for all special projects, with particular attention to:

  • Forecasting and Feasibility Analysis
  • Project Design
  • Project Planning and Implementation
  • Monitoring and Control
  • Project Evaluation

 

4.   Develop and implement a plan for the identification, procurement and installation of equipment and software to facilitate automation of designated processes in areas such as  Broadcasting, Traffic Management, Libraries and Human Resource Management.

 

5.   Develop and implement a system for monitoring the progress of automation throughout the organization, ensuring that such automation is carried out with due attention to network compatibility, needs analysis, user involvement in assessment of options and user training.

 

6.   Design and implement appropriate methods and mechanisms for auditing internal systems and procedures.

 

7.   Liaise with functional departments to identify needs and priorities and provide advisory services in the areas of project management and automation.

 

EXPERIENCE/LEARNED DISCIPLINES

  • Knowledge of the Information Management industry with particular reference to state-of-the-art hardware and software and their relevance to the needs of the Broadcasting industry
  • Competence in the use of project management techniques and tools including up-to-date project management applications
  • Knowledge of the corporate strategic planning process
  • Knowledge of Internal Auditing procedures and methods with particular reference to auditing corporate systems and processes

 

EDUCATION/SPECIALIZED TECHNIQUES

  • Postgraduate degree in Management Information Systems/ Computer Science
  • Certificate/ Diploma in Business Management
  • Specialized training in Project Appraisal and Project management

 

INITIATIVE / INGENUITY

  •  Ability to act on own initiative ensuring timely and appropriate action on matters within designated areas of responsibility
  •  Ability to provide sound advice to management in designated areas of responsibility
  • Ability to use sound judgment in identification of additional professional resources

 

AUTHORITY TO:

 

  • Incur and approve expenditure up to a specified limit
  • Sign all financial documents and instructions up to a specified limit
  • Engage professional assistance external to the companies, where necessary
  • Convene and chair meetings related to designated responsibility

 

PERFORMANCE CRITERIA:

 

1.   Suitability of automation solutions recommended

2.   Effectiveness of systems and procedures implemented

3.   Accuracy of data gathered and presented for managerial decision-making

4.   Analytical and problem solving skills

5.   Leadership qualities

6.   Timeliness and quality of memoranda and reports

7.   Accomplishment of specified objectives and standards

 


Submit applications to:

Leahcim T. Semaj & Company Limited

no later than

Wednesday, January 7, 2015

                                                                                   

Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Information Systems & Special Projects Manager
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

The JobBank

Our client, a small group of companies, needs a leader with strong problem-solving skills and excellent Organizational Development skills for the role of

 

Group HRD & Administration Manager

 

Accountable for the achievement of the Groupís Human Resource, Organization Culture and, Organizational Development objectives, the Incumbent will contribute to the organizationís Strategic Planning process, paying particular attention to HR, OD and Administration strategic objectives and initiatives to ensure that the group achieves its Mission and Vision.            

 

S/He will lead, constantly review and improve the organizationís Culture Alignment process, including the core values alignment and articulated paradigm shifts stated in the Strategic Plan.

 

The Group HRD & Administration Manager will among other things administer, regularly review and improve the Recruitment and Orientation Process, the Performance Management System, and the Succession Planning System. S/He will lead the development and promulgation of relevant HR policies and procedures for the Group to effect continual improvements in efficiency while ensuring conformity by Management and staff to Disciplinary procedures, Labour Codes and other statutory requirements. S/he will also lead the Records Management processes and the Procurement and Inventory Management system.

 

The Group HRD & Administration Manager will ensure that Performance Appraisals are completed on time and that all critical positions have at least one (1) successor ready within six (6) months.

 

Major Duties for the Group HRD & Administration Manager

 

Planning

  • Lead the HR, OD and Administration Strategic Planning process; resulting in the annual Strategic Plan for the department aligned to the organizationís Strategic Plan
  • Annually update individual Job Accountabilities and Performance Targets for all department team members; ensuring alignment to the departmentís Strategic Plan
  • Develop, in conjunction with each member of the Department, the respective Individual Development Plan following the designated Competency Assessment and Performance measurement as per the Performance Management System

 

Staff Development

  • Constantly review the competency and performance of all team members in the department. Provide continuous coaching and lead the implementation of each Department team memberís individual development plan.

 

Execution

  • Lead, constantly review and improve the recruitment and orientation process, ensuring all candidates are suitably qualified with the required knowledge, skills, attitude and background
  • Administer, constantly review and improve the Performance Management System (PMS); supporting all Managers/Supervisors while ensuring there is uniformity in setting performance targets, measurement, preparation and implementation of individual development plans throughout the Group
  • Lead, constantly review and improve the Organizationís Culture Alignment process, including core values alignment and the articulated paradigm shifts in the Strategic Plan; supporting any Manager in transformational coaching.
  • Regularly review and make recommendations to achieve the Groupís staff requirements, ensuring that the Group is strategically ready to execute strategy;
  • Administer, constantly review and improve the succession planning program ensuring adequate succession coverage for management /other key positions.
  • Lead, constantly review and improve the Groupís Compensation and Benefits administration process; ensuring internal compensation equity and external alignment with the market.
  • Lead, constantly review and improve the Groupís staff support system; while ensuring the working environment is conducive to personal and institutional growth.
  • Lead, constantly review and improve the Groupís disciplinary and other employee relations systems; ensuring that procedures conform to Labour Codes and other statutory requirements; and are followed by Management and staff at all times.
  • Lead, constantly review and improve the development and promulgation of relevant policies and procedures for the Group; recommending new approaches, policies and procedures to effect continual improvements in efficiency of departments and services performed.
  •  Lead, constantly review and improve the Groupís Procurement and Inventory Management process for all items for the Group; ensuring optimum expenditure and stock availability.
  • Lead, constantly review and improve the Records Management and Document Movement processes, ensuring easy access to information for all concerned.
  • Lead, constantly review and improve the Groupís Facilities Management processes, ensuring a safe, secure, well-functioning and aesthetic working environment.

 

Monitoring and Reporting

  • Lead the preparation of the HRD and Administration monthly performance report in the Balanced Scorecard format; then lead the monthly department meeting to discuss performance, ensuring there are diagnoses and prognoses for any performance variances.

       

Accountability

The post is accountable to Group Chief Executive Officer and is accountable for:

  • Administrative Services Manager
  • Human Resource Officer
  • Staff Benefits, Procurement and HRIS Administrator

 

This position is accountable for the achievement of the Groupís Human Resource, Organization Culture, Organizational Development and Working Environment strategic objectives in order that it achieves its Mission and Vision.

                

The Ideal Candidate will have:

         8 years experience in a senior HR Management post and would have led an Organizational Development process

         Experience in Staff Development which is conducive to personal and institutional growth

         A Masterís Degree with specialization in HR Management

         Strong Negotiating skills

         Exceptional Communication, interpersonal and leadership skills

         Have a record of Confidentiality

         Experience using the Balanced Scorecard format

         Competence in Succession Planning

         Compensation & Benefits administration skills

 

IDEAL START DATE: AS Soon As Possible

 


Submit applications to:

Leahcim T. Semaj & Company Limited

 

no later than

Friday, January 9, 2015

 

Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Group HRD & Administration Manager
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

 

Job Status Legend
new – means this is a new available post
Accepting Applications – We will accept all applications for as long as this notice remains in place
1st Interviews being scheduled – All applications have been reviewed and a short-list is created. Persons on the short-list are being contacted to set up appointments for interview with The JobBank. No new applications will be reviewed.
1st Interviews being conducted – Persons on the initial short-list are being interviewed during this period. No new applications will be reviewed.
2nd Interviews being scheduled – All 1st Interviews have been completed and a further short-list has been done. Usually there are five (5) candidates that are still being considered at this point in the process and interviews are being scheduled with the hiring company. No new applications will be reviewed.
2nd Interviews being conducted – Interviews are now taking place between the final candidates and the hiring company. No new applications will be reviewed.

Post Filled – The hiring company has selected a candidate and an offer has been made and accepted.

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