July 31, 2015  
 
 
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Job Title Job Status
Brand Manager 1st Interviews completed new
Part-time Interviewer Accepting Applications new
Admin and Technical/PR Interns Accepting Applications  
Field Service Representative 1st Interviews completed  
Warehouse/Depot Logistics Coordinator Post Filled  
Field Services Manager Reviewing Applications  
Executive Assistant Post Filled  
Administrative Assistant 2nd Interviews completed  
Registrar 2nd Interviews completed  
Call Centre/Dispatch Coordinator (Lead) Post Filled  
Communications Technician Post Filled  
Agent Development Representative 2nd Interviews being scheduled  
Dispatcher Post Filled  

The JobBank

 

Our client, an International Technology company, requires the services of a well organized, creative, flexible and goal oriented individual with strong leadership skills, extensive marketing knowledge and exceptional communication skills to fill the post of

 

Brand Manager

 

Under limited direction, the Brand Manager plans, organizes, and controls an assigned product line(s) throughout the entire product life cycle. This position is responsible for optimizing product profit potential in a manner that is consistent with marketing, financial, technical and corporate growth objectives.  In addition, the incumbent will also be responsible for ensuring that all departments, from development to sales, are executing in line with product vision and direction.

 

The Brand Manager will be the sales/marketing liaison between the company and customers for on-line products and all other products assigned. S/He will be required to analyze customer needs, determine their level of satisfaction with and perception of the product and provide data on price response. The Brand Manager will also gather and analyze data on competitors and the image of the company.

  

Department:               Marketing

Reports to:                 Marketing Manager

 

Liaises with

Internally:                     All members of staff 

Externally:                  Customers/Suppliers/Visitors/Contractors

 

 

Principal Duties and Responsibilities include:

  • Develop brand strategies in line with company objectives and Marketing Strategy
  • Develop sales and communication objectives
  • Develop brandís sales and marketing budgets
  • Oversee all activities that impact the brand
  • Monitor, review and report on sales performance, expense, and activity results
  • Compile and analyze market data in order to determine the performance of distribution sites, specific groups and types of businesses
  • Work with advertising  agencies and other suppliers, to ensure that the organization maximizes value for its advertising and promotion dollar
  • Perform financial feasibility/profitability studies on all major tactical and strategic initiatives
  • Assist with the development of brand research strategies and oversees the implementation of all brand research projects
  • Work with the Area Supervisor to ensure that Point of Sale strategies are executed
  • Prepare and broadcast necessary media and agent communication materials for the brand 
  • Develop promotional strategies to support brand and ensure that sales targets are met
  • Design and maintain a database of information on the brand to report on observed trends, cycles and sales drivers
  • Develop Growth Strategy and Generate new business, incorporating improvement to the actual services
  • Develop and implement marketing actions for new products
  • Assist the research team to develop methodology to measure the impact and effectiveness of marketing activities, including customersí promotion programs, incentive programs with distribution sites, advertising campaigns and point of sale materials.
  • Engage, inspire and galvanize the organization around the brand vision, position and strategies so they are clear in bringing them to life in their areas of functional expertise.

 

This description is a summary of principal responsibilities and is not intended to include all duties which may be assigned.

 

 

The Ideal Candidate MUST have:

  • A Bachelors Degree in Marketing or Business Administration, majoring in Marketing Management
  • Specialist training and experience in Marketing with wide knowledge of statistics and analysis
  • 2 - 3 years experience in a similar position
  • A proven track record of innovative and growth-oriented advertising and promotional activities

 

Personality Characteristics

  • Empathy

  • Service oriented and customer focused

  • Good Social skills

  • Strong powers of persuasion and negotiation

  • Creativity

  • Flexibility, adaptability

  • Ability to manage challenges and change

  • Ability to cope with a demanding, high pressure work environment as the degree of complexity of the problems to be solved is high

  • Ability to manage relationships in a business environment.


Organizational Capabilities

  • Strong Leaderships skills

  • Work on own initiative

  • Must be able to manage multiple priorities

  • Extensive Marketing knowledge

  • Exceptional communication skills

  • Goal oriented and able to drive Sales to meet the short, mid and long term targets

  • Must be proficient in Microsoft Excel and Power Point


Ideal Start Date: August 3, 2015

 

Applications must be submitted to:

Leahcim T. Semaj & Company Limited

 

no later than

Wednesday, July 15, 2015

Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Brand Manager
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

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Part-Time Interviewers Ad

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Recruiting 2 Awesome Interns

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The JobBank

 

Our client, an International Technology company, requires the services of a team player with exceptional technical abilities and good communication skills for the post of

 

Field Service Representative

2 Vacancies


Responsible for providing technical and marketing support to on-line retailers as well as ensuring quick and effective responses to retailersí needs and requirements, the incumbent will provide preventative and corrective maintenance services to retailer locations across Jamaica. S/He will be required to solve problems with communication equipment and to verify that subcontractors' works are done efficiently and on schedule.

 

DEPARTMENT:      Client Service

REPORTS TO:       Site Operations Manager

 

LIAISES WITH

INTERNALLY:     Field Team, Operators, Bench Technicians, Communication Technicians

EXTERNALLY:     Clients

 

The Ideal Candidate will have:

 

         Technicianís Certificate/Diploma in Electronics or Telecommunication or an Associate Degree in similar discipline

         Minimum three (3) CXC subjects including English Language and Mathematics

         At least one (1) yearís work experience in a related field

         Exceptional Customer Service skills

         Superior oral and written communication skills

         Strong Interpersonal skills

         Good Report Writing skills

         A valid Driverís License and a good driving record

         A good knowledge of the roads and districts in Jamaica

 

Knowledge of Sales Techniques would be an asset

 

Principal Activities and Responsibilities of the post

The Field Service Representative:

 

         Prospects for, conducts on-site evaluations of, and assists in the collection of relevant information to facilitate the selection and licensing procedures concerning retailer outlets

         Installs radios and terminals at new retailer locations and also assists in the de-installation and transfer or removal of equipment from retailersí locations

         Maintains an inventory of equipment and their location

         Conducts terminal operations training for retailersí outlets management and staff

         Assists and answers inquiries from retailers on policies and procedures

         Provides support to the Field Communications Technician with problems generated during the operation of the system, as regards communications, customer services, terminal repair, adjustment and changes of modules, as well as assisting with keeping administrative control of the site, reporting to their supervisor accordingly

         Assists with the implementation of new products and product enhancements

         Assists in the implementation of activities aimed at increasing sales for all products

         Assists in the planning, coordination and participation in all new product testing

         Visits retailers to promote sales

         Appropriately completes the forms for equipment in transit (good/bad conditions and repaired) in order to repair them at the Depot

         Carefully transports the equipment to be used to perform maintenance duties

         Delivers in the most detailed, punctual and effective manner all reports requested by Department Manager

         Prepares a Period Summary of all retailers visited during the week. This summary must include visit objectives as well as the number of retailers not visited.

         Provides training to retailers and company staff on the operation of company equipment and products.

         Assists retailer personnel with trouble-shooting and chronic retailer issues

 

This description is a summary of principal responsibilities and is not intended to include all duties which may be assigned.

 

 

Ideal Start Date: As soon as possible

 

 

Applications must be submitted to:

Leahcim T. Semaj & Company Limited

no later than

Friday, July 10, 2015

Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Field Service Representative
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

The JobBank

 

Our client, an International Technology company, requires the services of a proactive, highly adaptable individual with exceptional written and oral communication skills, strong initiative, interpersonal skills, strong technical skills and a keen eye for detail to fill the post of

 

Warehouse/Depot Logistics Coordinator

 

The successful individual will be responsible for day to day activities in a fast moving, ever evolving environment; associated with inventory control, distribution, property management, , shipping and receiving, records management, reporting, audits, maintenance administration, shipping and receiving and training.

 

The Warehouse/Depot Logistics Coordinator is responsible for compliance of the Warehouse/Depot following generally accepted standards, associated government regulations and supplements by agency unique regulations, contract, Finance requirements, company Global Policies, etc.

 

DEPARTMENT:     Client Service Department

REPORTS TO:      Site Operations Manager/Field Services Manager

 

LIAISES WITH

INTERNALLY:       Warehouse Clerks, Bench Repair Technicians, Field Teams, Marketing, Sales, Finance, Corporate Procurement and Client Services

 

EXTERNALLY:        Clients, Contractors, Auditors, Suppliers and Customs

 

 

Principal Duties and Responsibilities include:

  • Supervises warehouse staff

  • Coordinate equipment receipt, repair, testing and redistribution  

  • Maintain property control paperwork (electronically and physically)

  • Interface with all departments regarding equipment storage, shipment, receipt requirements

  • Interface with Bench and various Technology Teams in the issuing and testing of equipment

  • Receive, tag, issue, and store Property

  • Assist in maintenance/creation of electronic inventory management system

  • Ensure property integrity is maintained from a security and storage perspective

  • Supervises and coordinates shipping for domestic and international transport handles receipt of materials, reviews shipping documentation/data for completeness and accuracy and resolves all associated discrepancies

  • Inspects materials for in-transit damage and interfaces with carriers for resolution of claims

  • Inputs and tracks to resolution product quality deficiency reports for identified problems

  •  Process all inventory transactions (electronically and as applicable physically)

  •  Responsible for local pick-up or delivery of materials (internal and external)

  •  Oversees and implements safety requirements, training, and compliance (personnel, equipment, and data) for Warehouse/Depot

  • Develops, reports, and maintains all activity associated metrics (monthly, quarterly, annually, etc)

  • Maintains warehouse cleanliness and order

  • Ensure that consumables are ordered, shipped and maintained at reasonable levels to ensure that Agents are properly stocked

  • Ensure that equipment spares are ordered, shipped and maintained at reasonable levels to ensure that Technicians can carry out necessary repairs

  • Ensure that new/decommissioned equipment goes through OBT (Out of Box Testing) process before being distributed for use

  • Other duties as assigned by Manager/Supervisor

 

This description is a summary of principal responsibilities and is not intended to include all duties, which may be assigned.

 

The Ideal Candidate MUST have:

  • A Bachelorís Degree in Management with major course work in business,  supply chain, logistics, shipping, operations management , inventory management and/or

  • Three (3)  years work-related experience or experience in a manufacturing/fast-goods environment, specializing in inventory management/warehousing.

  • Computer literacy -- Proficiency in Microsoft Excel, Word and General Competency in interfacing with varying computer systems and tools

  • Excellent written and oral communication skills

  • Excellent working knowledge of local/international shipping and customs rules/laws

  • Willingness and ability to learn new concepts or skills

  • Ability to perform duties with minimal supervision

 

 Ideal Start Date: As soon as possible

 

Applications must be submitted to:

Leahcim T. Semaj & Company Limited

 

no later than

Friday, June 19, 2015

Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Warehouse/Depot Logistics Coordinator
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

The JobBank

 

Our client, an International Technology company, requires the services of very analytical, proactive, critical thinking, team leader with exceptional integrity, interpersonal skills, customer service orientation and strong technical skills to fill the post of

 

Field Services Manager

 

Responsible for managing the interface between the ďCustomer ServicesĒ areas and the General Manager. Supporting current and new business with the appropriate resources, the Field Services Manager will manage warehouse and field activities, shipping and receiving logistics, Bench Repair Production, Call Center, Dispatch, Equipment Screening production, and Instant Pick and Pack Production.

 

The Field Services Manager is also responsible for the management of shop floor, inventory and storage management and controls, overall POS inventory management, and materials purchase and procurement activities.

 

 

Department:               Client Services Department

Reports to:                 General Manager

 

Liaises with

Internally:                     Field Service Supervisor, Field Team, Operators, Warehouse Staff and Bench Technicians, Call Center, Dispatch and Communication Technicians

 

Externally:                  Suppliers, Agents/Client

 

 

Principal Duties and Responsibilities include:

  • Manage the service at the retailer locations, regarding installations and de-installations of equipment, corrective and preventive maintenance.
  • Manage the dispatch, ensure retailer calls are action speedily, work with team to clarify any doubts to the retailer and resolve technical problems.
  • Ensure a correct flow and procedures on the equipment repairing, providing guidance on the quality of the services, planning of activities and inventory control to meet the SLA defined on the contract with our customer.
  • Manage and guide Field Services team to meet the standards of the Service Level Agreement, avoiding penalties and keeping a high level of ďcustomer satisfactionĒ with the service provided.
  • Ensure the team follows all the procedures to ensure the correct log of all field activities (Installations, de-Installations, Preventive and Corrective maintenance visits)
  • Manage and guide ďBench RepairĒ area to follow the correct repairing procedures and update spare parts day to day.
  • Be the interface between the site and the Field Services Engineering (FSE) at Corporate to receive the updates on the procedures and technical changes on the equipment (FSB: Field Service Bulletin and other updates from FSE.
  • Ensure that professional attention will be provided to the retailers that will access the Call Centre.
  • Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements, implementing corrective actions.
  • Moves inventory by scheduling materials to be moved to and from warehouse; coordinating inventory transfers with related departments.
  • Delivers supplies and equipment to departments by receiving and transferring items.
  • Maintains storage area by organizing floor space; adhering to storage design principles; recommending improvements.
  • Maintains inventory in the warehouse areas by conducting monthly physical counts; reconciling variances; inputting data.
  • Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance; calling for repairs.
  • Accomplishes warehouse human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; adhering to policies and procedures.
  • Updates job knowledge by participating in educational opportunities; reading technical publications.
  • Provides direction to employees according to established polices and management guidance.  Administers company policies that directly affect subordinate employees.
  • Manage the forecasting, developing and monitoring the annual operating budget.
  • Manage the coordination, scheduling, auditing and maintenance repairs to include preventative, mechanical and electrical repair to the organizationís fleet of vehicles.
  • Performs additional duties and responsibilities as assigned.

 

This description is a summary of principal responsibilities and is not intended to include all duties which may be assigned.

 

The Ideal Candidate is required to:

  • Bring new perspectives and ideas together, combining them in a way to enhance or improve a situation.
  • Constantly look for ways to improve the organizations performance, quality, and services.
  • Anticipate problems and obstacles and prepares creative, well thought out plans to overcome them.
  • Demonstrate the ability to communicate and connect with people on a personal level.
  • Work collaboratively and cooperatively with others inside and outside of the company to achieve company goals.
  • Cultivate relationships across functional and department lines. Proactively shares information with others.
  • Be self-motivated and demonstrate initiative.
  • Encourage and accept constructive feedback and act upon it.
  • Demonstrate the knowledge, skill, and proficiency to perform assigned job responsibilities.
  • Show understanding of issues relevant to the entire organization and use that knowledge to get things done.
  • Strive to enhance current capabilities to improve individual performance
  • Gather critical information to fully understand problem.
  • Recognize the reality of the current situation, accurately analyze business opportunities and exhibit sound business judgment.
  • Evaluate risks and consequences before making a decision. Does not act hastily. Is decisive.
  • Take responsibility for decisions and actions. Willing to admit mistakes
  • Actively support company vision, mission, and policies. Promote a positive corporate image.
  • Gain the respect and confidence of others. Demonstrate truthfulness and honesty when dealing with others. Honor commitments
  • Establish, communicate, and achieve aggressive business goals which add value to the organization.
  • Inspire and energize others to commit to and achieve goals and hold people accountable for achieving results.
  • Demonstrate courage and conviction in times of challenge, change, and controversy. Provide guidance and stability during periods of change.

 

The Ideal Candidate MUST have:

  • A degree in General Management, Business Administration or Operations with major course work in inventory management and a least two years experience

OR

  • At least five years experience specializing in Inventory Management/ Warehousing in a manufacturing environment with an Associate Degree
  • Proven track record of success in inventory management
  • Proficient in Microsoft Excel, Word and Access
  • Experience operating equipment including forklifts, pallet jacks and hand trucks.
  • Operations, services and activities of a Central Stores programme
  • Proficiency in basic accounting principles
  • Sound knowledge of pertinent local laws, codes and regulations

 

Essential special training or experience requirements

    • Must be in an Active Managerís position, with solid and proven experience and knowledge in his/her jurisdiction.
    • Stays focused on critical issues even in the face of constraints and adversity. Performs well under pressure.
    • Certification in Management/Leadership Programs focus on (coaching, motivating, mentoring)
    • Must be analytical with ability to provide sound business analysis to warehouse trends and reports.

 

 

 Ideal Start Date: As soon as possible

 

Applications must be submitted to:

Leahcim T. Semaj & Company Limited

 

no later than

Tuesday, June 30, 2015

Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Field Services Manager
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

The JobBank 

Our client is a Regulatory Agency and we need  an administrative professional with exceptional coordination and customer service skills

for the post of 

Executive Assistant

The Executive Assistant is responsible for providing administrative and secretarial support to the Assistant Director, and is Recording Secretary for the meetings convened by the Assistant Director.


The incumbent will be responsible for:

         Responding intelligently to official enquiries and where necessary referring these enquiries to the appropriate officers

         Collating supporting documents for discussion at meetings organized from the Assistant Director's desk

         Issuing notices regarding meetings, preparing agenda, recording, preparing and circulating minutes

         Accompanying the Assistant Director to meetings, when required

         Opening, maintaining, securing, retrieving confidential and working files and records where required

         Preparing Technical reports

         Liaising with officers within the organization and external agencies to give and receive information

         Maintaining up-to-date and accurate appointment diary for the Assistant   Director

         Placing and receiving telephone calls

         Screening visitors and responding to them in accordance with agreed policies

         Directing correspondence to and from the Assistant Director and ensuring that all incoming mail relating to the Assistant Director is dealt with speedily and placed on the correct files

         Preparing/drafting letters, envelopes, memoranda, submissions, and reports as directed; checking and returning them for signature and where instructed, signing correspondence on behalf of the Assistant Director and ensuring that they are promptly dispatched

         In collaboration with the Accountant, making reservations for business travel and accommodation both locally and overseas  for the Assistant Director

         Providing assistance in other functional areas of the department during peak hours, in the absence of other administrative staff, and as workflow permits

 

The person we are looking for will be an excellent team player and a customer-oriented individual who must have:

         The reputation of being highly confidential, professional, mature and capable of relating appropriately with individuals of various social backgrounds

         Excellent time management skills and the capacity to accurately categorize and act upon priority matters

         Extensive knowledge of Administrative and support systems and practices

         Proficiency in the use of the Microsoft Suite

         Strong analytical and communication skills

         The ability to function under pressure and work on own initiative for extended hours whenever necessary

         Competence in preparing accurate, complete and concise minutes

         Good command of oral and written standard English

         Excellent Customer service and Human relations skills

         Tertiary level education - Associate Diploma  in Business Administration  or Business Management or be a Certified  Professional  Secretary or the equivalent with a minimum of 3 years experience in a secretarial or administrative position


Performance Criteria

The job is executed satisfactorily when:

         The minutes of the meetings are dispatched to participants on time

         Letters, minutes, etc., are produced accurately

         Initiative is used to provide timely responses to general proceedings

         Tasks are completed on time and within budget

         Records and files are current

         Copyright Compliance audit records, are kept current

         Effective communication exists with individuals at all levels

         Arrangements for meetings and functions are carried out in a timely and efficient manner

         A high level of dependability and reliability is displayed

         Enjoys positive image among stakeholders

 


Normal working hours:

Monday to Thursday 8:30am to 5:00 p.m. Friday 8:30 a.m. to 4:00 p.m.  with occasional work beyond normal working hours to meet deadlines, and when attending meetings


Occasional requirement to travel out-of-office to identify and view venues, and to attend meetings

 

Applications must be submitted to:

Leahcim T. Semaj & Company Limited

 

no later than

Friday, May 22, 2015

Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Executive Assistant
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

The JobBank

 

Our client is a Regulatory Agency and we need a team player with good administrative and coordination skills for the post of

 

Administrative Assistant

 

The Administrative Assistant will be responsible for:

  • Placing and receiving telephone calls
  • Screening visitors and responding to them in accordance with agreed policies
  • Responding intelligently to official enquiries and referring these enquiries to the appropriate officers
  • Collating supporting documents for discussion at meetings
  • Opening, maintaining, securing, retrieving confidential and working files and records where required
  • Liaising with officers within the organization and external agencies to give and receive information
  • Preparing/drafting letters, envelopes, memoranda, submissions, and reports as directed; checking and returning them for signature and where instructed, and ensuring that they are promptly dispatched
  • Providing assistance in other functional areas during peak hours, in the absence of other administrative staff, and as workflow requires

 

The person we are looking for will have:

  • The capacity to relate appropriately with individuals of various social backgrounds
  • Good time management skills and the capacity to accurately categorize and act upon priority matters
  • Proficiency in the use of the Microsoft Suite
  • The ability to function under pressure and work on own initiative for extended hours whenever necessary
  • Good command of oral and written standard English
  • Excellent Customer service and Human relations skills
  • Tertiary level education - Associate Diploma  in Business Administration  or Business Management or be a Certified  Professional Secretary or the equivalent with a minimum of 2 years experience in a secretarial or administrative position

Normal working hours:

Monday to Thursday 8:30am to 5:00 p.m. Friday 8:30 a.m. to 4:00 p.m.  with occasional work beyond normal working hours to meet deadlines, and when attending meetings

 

Creativity /Initiative

         Letters are structured  to reflect specific issues raised

         Briefs, minutes, and other documents are prepared with sufficient  period for review

         Assisting  with the maintenance of records

         Communicating with internal and external customers

         To accurately  categorize  and act upon priority matters

 

Tools, Equipment And Materials

         Computer,   facsimile  machine,  photocopier, calculator, telephone,  pens, stationery

 

Performance Criteria

The job is executed in a satisfactory manner when:

  • There is timely and accurate completion of all duties assigned
  • Electronic database is kept up-to-date at all times


Applications must be submitted to:

Leahcim T. Semaj & Company Limited

no later than

Friday, May 22, 2015

Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Administrative Assistant
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

The JobBank

 

Our client is a Regulatory Agency and we are looking for an administrator with excellent systems management, planning, organizational and time management skills

for the post of

 

Registrar

 

The Registrar carries the responsibility for administrative and professional functions of the library and registry. The post covers professional and technical duties related to appraising, accessing, arranging, describing and preserving public records, historical documents and other records. This includes the acquisition, organization, maintenance, utilization, dissemination, storage and retrieval of information resources and the effective application of these resources to meet the information requirements. The post also calls for the development and implementation of records management procedures; methods and systems for the proper creation, maintenance, preservation and retrieval of documents and materials of archival value; and for the efficient control and flow of information to and from officers required to make decisions on matters.

 

The principal duties and responsibilities of the Registrar are:

  • Management of records and documents in the information and records system - paper-based, electronic and audiovisual, journals etc
  • Management, direction, storage and retrieval of documents, files and other such materials as in use in its day-to-day operations
  • The development of methods, systems and procedures for the proper creation, maintenance and retrieval of all such documents and materials
  • Developing and implementing approved records management procedures and methods and procedures for the preservation of materials of archival value
  • Recommending and establishing approved policies, goals and objectives for the effective delivery of information services and management of the documentation center, Library, and Registry
  • Development of documentation center, registry, and other procedural manuals; trains new recruits and other staff members in the use of the manuals/ systems
  • Planning and co-ordinating special projects associated with the access, usage and disposition of records and information
  • Ensuring the efficient control and flow of information to and from officers required to make decisions on matters.

 

The Ideal Candidate will have:

  •  The ability to perceive and analyze problems, develop alternatives and make or recommend sound decisions.
  • Strong leadership in the development and implementation of information services
  • Experience designing and implementing information service policies and articulate informational services philosophies
  • Thorough knowledge of professional practices, procedures and techniques of library science and modern library management
  • Excellent oral - face-to-face and via telephone, and written communications skills
  • Thorough knowledge of policies related to the operation of the public sector
  • Knowledge in the design and implementation or records management systems and procedures.
  • Extensive knowledge of Administrative and support systems and practices
  •  Ability to establish effective working relationships with Government. officials and Administrators in external Agencies, other Government bodies, and Senior and Executive staff of the Agency
  • Proficiency in the Microsoft Suite and in data management systems
  • Working knowledge of resource administration
  • Sound knowledge of administration and support systems
  • Be highly confidential, professional, mature and capable of relating appropriately to individuals of various social backgrounds
  • Proficiency in information and document systems and management.


Qualifications and Experience

  • Bachelor's  degree in Library or Archival Studies; or
  • First degree in related field and Post-graduate Diploma in Library or Archival Studies, Records Management, Library Science or similar area; and
  • Minimum of five (5) years working experience in Records/Information Management in a registry or library; two (2) of which should be in a senior/supervisory  position; plus
  • Specialized training/knowledge in:
  • Computing
  • Computer information systems
  • Records and information management systems
  • Professional practices, procedures, and techniques of library science and modern library management
  •  Systems administration

 
Accountability

The incumbent is accountable for:

  • The efficient management  of the organizationís records and documents in the  information and records system
  • Developing and maintaining an up-to-date, efficient, and user-friendly, Records and Information System
  • Recommendations to the records management committee on goals and objectives for the effective operation of the documentation  centre/library, and registry
  • Ensuring the timely delivery  of personal and confidential mail; the preparation of outgoing mail for dispatch; and arrangements for delivery of special mail
  • Ensuring the efficient control and flow of information to and from officers
  • Ensuring the maintenance of an accurate Bring Forward/Bring  Up Book, and ensuring that the appropriate files are delivered on the day requested; and the maintenance of accurate Charge Out and File Recall forms
  • The development and implementation of records management procedures, and methods and procedures for the preservation of material of archival value
  •  The development of documentation  centre, registry, and other procedural manuals
  • The maintenance of a Master File Station Directory/Catalogue of all files; and the development and implementation  of approved subject classification systems
  • Conducting  and implementing actions arising from file/records inspection, inventory, and audit
  •  Establishing  and co-ordinating the application/implantation of retention and disposal schedules
  • The preparation of periodic reports - including recommendations  for improvement - on the achievements of the records and information unit
  • Applying Retention/Disposal Schedule provisions to records, and processing them for retention, disposal or transfer to the Government Records Center on a regular basis
  • Responding to requests pertaining to the Access to Information Act

 

Creativity and Initiative

  • Establishing policies and formulating goals and objectives for the effective delivery of information services and management  of the documentation  center/library,  and registry
  • Ensuring that there is timely delivery of information/documents and appropriate files are delivered on the day requested
  • Ensuring the maintenance  of an accurate Charge Out/Bring Forward system

 

Performance Criteria:

The job is executed satisfactorily when:

  • An accurate and up-to-date retrieval system is maintained
  • There is timely delivery of files requested
  • Files are kept in a neat and orderly manner
  • There is timely dispatch of documents to various sources
  • There is timely circulation of incoming documents
  • Information and documentation systems are established and maintained
  • Records are easily retrievable

 

Applications must be submitted to:

Leahcim T. Semaj & Company Limited

 

no later than

Friday, May 22, 2015

Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Registrar
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

The JobBank

 

Our client, an International Technology company, requires the services of a team player with exceptional technical abilities, interpersonal skills, high drive for customer service and strong communication skills to fill the post of

 

Call Centre/Dispatch Coordinator (Lead)

1 Vacancy

 

Core responsibility is to work in conjunction with Control Room Supervisor and Field Services Supervisor in the day to day handling of the Call management /logging, frontline POS troubleshooting, complaint resolution, efficient dispatch management, call and resolution reporting of the Control Room Environment.

 

The Call Centre/Dispatch Coordinator (Lead) will ensure the efficient handling of the companyís human and asset based resources, assist in the implementation and review of call centre policies and procedures, and ensure the day to day effectiveness of the overall Customer Service offerings in the Field and Call Centre.

 

DEPARTMENT:             Client Service Department

REPORTS TO:              Operations Manager

 

LIAISES WITH

INTERNALLY:               Field Team, Control Room Operators, Call Centre/Dispatch Operators, Bench Technicians, Communication Technicians

EXTERNALLY:              Agents/Clients/3rd Party Installers

 

Principal Activities and Responsibilities

 

  • Laying out and executing the roadmap to address current targets and lead the restructuring of the Call Centre/Dispatch area. Targets include but are not limited to:
    • Industry Standard KPIs
      • Increase first call resolution to match or surpass industry standards
      • Reduce abandoned calls to match or surpass industry standards
    • Effectively route field teams to reduce turnaround times for customers
    • Quality Assurance (QA) monitoring of Call Centre/Dispatch Operators
      • By extension continuous Skills Gap Analysis to ensure team is retrained and refreshed on Customer Service Targets
    • Ensure Call Centre Tools (Phone System, Helpdesk, Dashboards, etc.) meet expectations of a World Class Call Centre
  • Distribution of merchandising, consumable and marketing materials
  • Coordinate regular service visits and routines. Also, to assist in the coordination of Project based and non-routine visits
  • Assist in minimizing the financial impact related to the reduction of sales loss, overstocking, under-stocking, resource drain, poor resource usage and asset loss/expedited depreciation
  • Develop and maintain timely and effective reporting on all areas relating to call/dispatch management.
    • Analysing performance statistics and making decisions in conjunction with management/peers on the basis of these statistics.
  • Develop and monitor quotas, KPIís for service volume and timeliness
      • Generally ensure that typical Call Centre KPIs are matched or surpassed
  • Other tasks as required by Supervisor/Manager

 

This description is a summary of principal responsibilities and is not intended to include all duties which may be assigned.

 

 

The Ideal Candidate MUST have:

  • Degree in Business, Technology or related fields and/or extensive training and proven experience in a High Performance Call Centre Environment at a supervisory/senior level

  • At least 2-3 yearís experience in a similar role

  • Good knowledge of the geography of Jamaica

  • Excellent interpersonal skills

  • Excellent documentation and report writing skills

  • Excellent analytical skills

  • Competence in the use of the Microsoft Productivity Suite

     

     

     Ideal Start Date: As soon as possible


Applications must be submitted to:


Leahcim T. Semaj & Company Limited


no later than

Friday, May 22, 2015


Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Call Centre/Dispatch Coordinator (Lead)
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE


The JobBank

 

Our client, an International Technology company, requires the services of a team player with exceptional Customer Service skills and strong technical abilities for the post of

 

Communications Technician

                                1 Vacancy


Responsible for installing, maintaining and repairing voice, data, video and/or wireless communications systems.  Troubleshoots and resolves problems or refers issues to higher level.

 

The Communications Technician will install and test radio communication sites, utilize LAN monitoring and analyzing equipment to troubleshoot networks, and provide troubleshooting over the telephone as necessary.

 

DEPARTMENT:             Client Service

REPORTS TO:              Client Service Manager

 

LIAISES WITH

INTERNALLY:               Field Team, Operators, Bench Technicians

EXTERNALLY:              Agents/Clients

 

Principal Activities and Responsibilities

  • Monitor communication equipment by:

    • Diagnosing reason for equipment failure.

    • Performing minor repairs on communication equipment.

    • Preparing and maintaining records of communication equipment failure by agent, line, date, etc.

    • Reviewing failure reports to monitor chronic and intermittent equipment failure and servicing results.

  • Operate various equipment/machines including:

    • oscilloscope

    • spectrum analyzer

    • meters

    • computer

    • vision terminal

    • two-way radios, etc.

  • Performs additional duties and responsibilities as assigned.

 

This description is a summary of principal responsibilities and is not intended to include all duties, which may be assigned.

 

 

The Ideal Candidate MUST have:

  • Technicianís Certificate in Telecommunications/Electronics field or the equivalent with good knowledge of analogue electronics, digital circuitry and communications. 

  • Six months to one year work experience. 

  • Good communication skills.

  • A valid driverís licence and a good driving record.

  • Good knowledge of the roads and districts in Jamaica.

 

 Ideal Start Date: As soon as possible

Applications must be submitted to:

Leahcim T. Semaj & Company Limited

no later than

Friday, May 22, 2015


Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Communications Technician
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

The JobBank

 

Our client, an International Technology company, requires the services of an innovative team player with exceptional Customer Service skills, strong passion for sales and strong technical abilities for the post of

 

Agent Development Representative

                                1 Vacancy

 

The Agent Development Representative will be responsible for providing sales and marketing support to on-line retailers as well as ensuring quick and effective responses to retailersí needs and requirements.

 

He/she will visits retailers to promote sales, lead sales and promotion conversations with agents, support Field Sales Supervisors, as well as assisting and answering inquiries from retailers on policies and procedures related to programs. The incumbent will conduct terminal operations training for retailersí outlets management and staff.

 

DEPARTMENT:             Sales

REPORTS TO:              Sales Manager

 

LIAISES WITH

INTERNALLY:               Field Team, Sales Supervisor, Operators, Bench Technicians, Communication Techs

EXTERNALLY:               Agents/Clients

 

 

Principal Activities and Responsibilities

  • Prospects for, conducts on-site evaluations of, and assists in the collection of relevant informattion to facilitate the selection and licensing procedures concerning retailer outlets.

  • Execute Service Quality Assurance across trade

  • Lead Promotion Activation & Execution

  • Consumable Management Monitoring

  • Monitoring Merchandising Standards

  • Reporting & Information Reconciliation

  • Provides support to the Field team including Supervisor in problems generated during the operation of the system, as regards communications, customer services, terminal repair, adjustment and changes of modules, as well as assists in the keeping of administrative control of the site, reporting to their supervisor accordingly.

  • Assists with implementation of new products and new product enhancements.

  • Assists in the implementation of activties aimed at increasing Agent sales for all Products.

  • Assists in the planning, coordination and participation in all new product testing.

  • Delivers in the most detailed, punctual and effective manner all reports requested by Department Manager.

  • Prepares a Period Summary of all retailers visited during the week.  This summary must include visit objectives for both weeks as well as the number of retailers not visited and general work effectiveness.

  • Provides training to retailers, officials and company staff on the operations of company equipment and products.

  • Assists personnel with retailer trouble-shooting/chronic retailer issues.

  • Performs additional duties and responsibilities as assigned.

     

    This description is a summary of principal responsibilities and is not intended to include all duties which may be assigned.


 

The Ideal Candidate MUST have:

  • A Bachelors Degree from an accredited college or university with major course work in, sales, marketing, public relations or business administration
  • A Minimum three (3) CXC subjects including English Language and Mathematics
  • A Minimum at least one yearís work experience in a related field
  • A valid Driverís License, and a good driving record.
  • Good knowledge of the roads and districts in Jamaica
  • Strong communication skills both orally and in writing
  • Strong interpersonal skills
  • Strong Customer Service skills and be Customer focused
  • Good  Report Writing skills
  • Strong initiative and a solution oriented/problem solving attitude

Knowledge of Sales Techniques would be an asset

 

 Ideal Start Date: As soon as possible


Applications must be submitted to:

Leahcim T. Semaj & Company Limited

no later than

Friday, May 22, 2015


Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Agent Development Representative
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE


The JobBank


Our client, an International Technology company, requires the services of very analytical team players with exceptional technical abilities, excellent interpersonal skills, high drive for customer service and strong communication skills to fill the post of


DISPATCHER


2 Vacancies


Responsible for dispatching representatives to calls as they are received, using information on customer needs, Field Teamsí locations and loads, and daily factors to balance cost and speed of response. Flexibility in hours and availability on weekends is vital.


The Dispatcher will coordinate regular and routine service visits, maintain status and locations of the Field Service Representatives, troubleshoot and resolve potential service issues, and assist with reporting obligations. He/she will provide customer call backs and customer follow ups.


Department:            Client Services Department

Reports to:              Call Centre Lead/Dispatch Coordinator

 

Liaises with

Internally                 Field Service Supervisor, Field Team, Operators, Warehouse Staff and Bench Technicians and Communication Technicians

Externally:                 Agents/Client


Principal Responsibilities include:

  • Processes and evaluates information received and prioritizes calls, notifies, assigns and dispatches to appropriate Field Service Representative (FSR) in a timely manner.
  • Monitors and coordinates field activity, maintain knowledge of all resources available in zones and utilize Field Team for on time performance and productivity.
  • Executes scheduling and routing, maximizing customer yield and asset utilization to provide the best mix of responsiveness and productivity.
  • Schedules repair calls to eliminate or reduce down-time.
  • Manages call volumes and maintains call logs with up to date information on call progress.

  • Fields incoming calls and queries from customers, call centre, other departments and the client; managing requests and expectations.

  • Record and document information from FSRs and distribute to appropriate departments.

  • Keep informed of departmental policies and procedures.

  • Complete miscellaneous tasks as assigned by supervisors/manager.


This description is a summary of principal responsibilities and is not intended to include all duties which may be assigned.

 

The Ideal Candidate MUST:

  • Have a Minimum of three (3) CXC subjects including English Language and Mathematics
  • Have strong oral and written communication skills
  • Be dynamic and adaptable
  • Be customer service orientation
  • Be computer Literate
  • Be able to work in a high volume, high stress environment.
  • Be proficient at planning and organizing
  • Have sound judgment and decisiveness
  • Have ability to work on own initiative


 Ideal Start Date: As soon as possible


Applications must be submitted to:

Leahcim T. Semaj & Company Limited

no later than

Friday, May 22, 2015



Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Dispatcher
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

 

Job Status Legend
new – means this is a new available post
Accepting Applications – We will accept all applications for as long as this notice remains in place
1st Interviews being scheduled – All applications have been reviewed and a short-list is created. Persons on the short-list are being contacted to set up appointments for interview with The JobBank. No new applications will be reviewed.
1st Interviews being conducted – Persons on the initial short-list are being interviewed during this period. No new applications will be reviewed.
2nd Interviews being scheduled – All 1st Interviews have been completed and a further short-list has been done. Usually there are five (5) candidates that are still being considered at this point in the process and interviews are being scheduled with the hiring company. No new applications will be reviewed.
2nd Interviews being conducted – Interviews are now taking place between the final candidates and the hiring company. No new applications will be reviewed.

Post Filled – The hiring company has selected a candidate and an offer has been made and accepted.

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