July 3, 2015  
 
 
Job Listings

 

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Job Title Job Status
Admin and Technical/PR Interns Accepting Applications  
Field Service Representative Reviewing Applications  
Warehouse/Depot Logistics Coordinator 1st Interviews completed  
Field Services Manager Reviewing Applications  
Executive Assistant 2nd Interviews completed  
Administrative Assistant 2nd Interviews completed  
Registrar 2nd Interviews completed  
Call Centre/Dispatch Coordinator (Lead) Reviewing Applications  
Communications Technician 2nd Interviews being scheduled  
Agent Development Representative 2nd Interviews being scheduled  
Dispatcher Reviewing Applications  
Information Systems & Special Projects Manager Post Filled  

Recruiting 2 Awesome Interns

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The JobBank

 

Our client, an International Technology company, requires the services of a team player with exceptional technical abilities and good communication skills for the post of

 

Field Service Representative

4 Vacancies

(Kingston & St. Andrew)

 

Responsible for providing technical and marketing support to on-line retailers as well as ensuring quick and effective responses to retailers’ needs and requirements, the incumbent will provide preventative and corrective maintenance services to retailer locations across Jamaica. S/He will be required to solve problems with communication equipment and to verify that subcontractors' works are done efficiently and on schedule.

 

DEPARTMENT:      Client Service

REPORTS TO:       Site Operations Manager

 

LIAISES WITH

INTERNALLY:     Field Team, Operators, Bench Technicians, Communication Technicians

EXTERNALLY:     Clients

 

The Ideal Candidate will have:

 

·         Technician’s Certificate/Diploma in Electronics or Telecommunication or an Associate Degree in similar discipline

·         Minimum three (3) CXC subjects including English Language and Mathematics

·         At least one (1) year’s work experience in a related field

·         Exceptional Customer Service skills

·         Superior oral and written communication skills

·         Strong Interpersonal skills

·         Good Report Writing skills

·         A valid Driver’s License and a good driving record

·         A good knowledge of the roads and districts in Jamaica

 

Knowledge of Sales Techniques would be an asset

 

Principal Activities and Responsibilities of the post

The Field Service Representative:

 

·         Prospects for, conducts on-site evaluations of, and assists in the collection of relevant information to facilitate the selection and licensing procedures concerning retailer outlets

·         Installs radios and terminals at new retailer locations and also assists in the de-installation and transfer or removal of equipment from retailers’ locations

·         Maintains an inventory of equipment and their location

·         Conducts terminal operations training for retailers’ outlets management and staff

·         Assists and answers inquiries from retailers on policies and procedures

·         Provides support to the Field Communications Technician with problems generated during the operation of the system, as regards communications, customer services, terminal repair, adjustment and changes of modules, as well as assisting with keeping administrative control of the site, reporting to their supervisor accordingly

·         Assists with the implementation of new products and product enhancements

·         Assists in the implementation of activities aimed at increasing sales for all products

·         Assists in the planning, coordination and participation in all new product testing

·         Visits retailers to promote sales

·         Appropriately completes the forms for equipment in transit (good/bad conditions and repaired) in order to repair them at the Depot

·         Carefully transports the equipment to be used to perform maintenance duties

·         Delivers in the most detailed, punctual and effective manner all reports requested by Department Manager

·         Prepares a Period Summary of all retailers visited during the week. This summary must include visit objectives as well as the number of retailers not visited.

·         Provides training to retailers and company staff on the operation of company equipment and products.

·         Assists retailer personnel with trouble-shooting and chronic retailer issues

 

This description is a summary of principal responsibilities and is not intended to include all duties which may be assigned.

 

 

Ideal Start Date: As soon as possible

 

 

Applications must be submitted to:

Leahcim T. Semaj & Company Limited

no later than

Tuesday, June 30, 2015

Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Field Service Representative
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

The JobBank

 

Our client, an International Technology company, requires the services of a proactive, highly adaptable individual with exceptional written and oral communication skills, strong initiative, interpersonal skills, strong technical skills and a keen eye for detail to fill the post of

 

Warehouse/Depot Logistics Coordinator

 

The successful individual will be responsible for day to day activities in a fast moving, ever evolving environment; associated with inventory control, distribution, property management, , shipping and receiving, records management, reporting, audits, maintenance administration, shipping and receiving and training.

 

The Warehouse/Depot Logistics Coordinator is responsible for compliance of the Warehouse/Depot following generally accepted standards, associated government regulations and supplements by agency unique regulations, contract, Finance requirements, company Global Policies, etc.

 

DEPARTMENT:     Client Service Department

REPORTS TO:      Site Operations Manager/Field Services Manager

 

LIAISES WITH

INTERNALLY:       Warehouse Clerks, Bench Repair Technicians, Field Teams, Marketing, Sales, Finance, Corporate Procurement and Client Services

 

EXTERNALLY:        Clients, Contractors, Auditors, Suppliers and Customs

 

 

Principal Duties and Responsibilities include:

  • Supervises warehouse staff

  • Coordinate equipment receipt, repair, testing and redistribution  

  • Maintain property control paperwork (electronically and physically)

  • Interface with all departments regarding equipment storage, shipment, receipt requirements

  • Interface with Bench and various Technology Teams in the issuing and testing of equipment

  • Receive, tag, issue, and store Property

  • Assist in maintenance/creation of electronic inventory management system

  • Ensure property integrity is maintained from a security and storage perspective

  • Supervises and coordinates shipping for domestic and international transport handles receipt of materials, reviews shipping documentation/data for completeness and accuracy and resolves all associated discrepancies

  • Inspects materials for in-transit damage and interfaces with carriers for resolution of claims

  • Inputs and tracks to resolution product quality deficiency reports for identified problems

  •  Process all inventory transactions (electronically and as applicable physically)

  •  Responsible for local pick-up or delivery of materials (internal and external)

  •  Oversees and implements safety requirements, training, and compliance (personnel, equipment, and data) for Warehouse/Depot

  • Develops, reports, and maintains all activity associated metrics (monthly, quarterly, annually, etc)

  • Maintains warehouse cleanliness and order

  • Ensure that consumables are ordered, shipped and maintained at reasonable levels to ensure that Agents are properly stocked

  • Ensure that equipment spares are ordered, shipped and maintained at reasonable levels to ensure that Technicians can carry out necessary repairs

  • Ensure that new/decommissioned equipment goes through OBT (Out of Box Testing) process before being distributed for use

  • Other duties as assigned by Manager/Supervisor

 

This description is a summary of principal responsibilities and is not intended to include all duties, which may be assigned.

 

The Ideal Candidate MUST have:

  • A Bachelor’s Degree in Management with major course work in business,  supply chain, logistics, shipping, operations management , inventory management and/or

  • Three (3)  years work-related experience or experience in a manufacturing/fast-goods environment, specializing in inventory management/warehousing.

  • Computer literacy -- Proficiency in Microsoft Excel, Word and General Competency in interfacing with varying computer systems and tools

  • Excellent written and oral communication skills

  • Excellent working knowledge of local/international shipping and customs rules/laws

  • Willingness and ability to learn new concepts or skills

  • Ability to perform duties with minimal supervision

 

 Ideal Start Date: As soon as possible

 

Applications must be submitted to:

Leahcim T. Semaj & Company Limited

 

no later than

Friday, June 19, 2015

Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Warehouse/Depot Logistics Coordinator
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

The JobBank

 

Our client, an International Technology company, requires the services of very analytical, proactive, critical thinking, team leader with exceptional integrity, interpersonal skills, customer service orientation and strong technical skills to fill the post of

 

Field Services Manager

 

Responsible for managing the interface between the “Customer Services” areas and the General Manager. Supporting current and new business with the appropriate resources, the Field Services Manager will manage warehouse and field activities, shipping and receiving logistics, Bench Repair Production, Call Center, Dispatch, Equipment Screening production, and Instant Pick and Pack Production.

 

The Field Services Manager is also responsible for the management of shop floor, inventory and storage management and controls, overall POS inventory management, and materials purchase and procurement activities.

 

 

Department:               Client Services Department

Reports to:                 General Manager

 

Liaises with

Internally:                     Field Service Supervisor, Field Team, Operators, Warehouse Staff and Bench Technicians, Call Center, Dispatch and Communication Technicians

 

Externally:                  Suppliers, Agents/Client

 

 

Principal Duties and Responsibilities include:

  • Manage the service at the retailer locations, regarding installations and de-installations of equipment, corrective and preventive maintenance.
  • Manage the dispatch, ensure retailer calls are action speedily, work with team to clarify any doubts to the retailer and resolve technical problems.
  • Ensure a correct flow and procedures on the equipment repairing, providing guidance on the quality of the services, planning of activities and inventory control to meet the SLA defined on the contract with our customer.
  • Manage and guide Field Services team to meet the standards of the Service Level Agreement, avoiding penalties and keeping a high level of “customer satisfaction” with the service provided.
  • Ensure the team follows all the procedures to ensure the correct log of all field activities (Installations, de-Installations, Preventive and Corrective maintenance visits)
  • Manage and guide “Bench Repair” area to follow the correct repairing procedures and update spare parts day to day.
  • Be the interface between the site and the Field Services Engineering (FSE) at Corporate to receive the updates on the procedures and technical changes on the equipment (FSB: Field Service Bulletin and other updates from FSE.
  • Ensure that professional attention will be provided to the retailers that will access the Call Centre.
  • Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements, implementing corrective actions.
  • Moves inventory by scheduling materials to be moved to and from warehouse; coordinating inventory transfers with related departments.
  • Delivers supplies and equipment to departments by receiving and transferring items.
  • Maintains storage area by organizing floor space; adhering to storage design principles; recommending improvements.
  • Maintains inventory in the warehouse areas by conducting monthly physical counts; reconciling variances; inputting data.
  • Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance; calling for repairs.
  • Accomplishes warehouse human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; adhering to policies and procedures.
  • Updates job knowledge by participating in educational opportunities; reading technical publications.
  • Provides direction to employees according to established polices and management guidance.  Administers company policies that directly affect subordinate employees.
  • Manage the forecasting, developing and monitoring the annual operating budget.
  • Manage the coordination, scheduling, auditing and maintenance repairs to include preventative, mechanical and electrical repair to the organization’s fleet of vehicles.
  • Performs additional duties and responsibilities as assigned.

 

This description is a summary of principal responsibilities and is not intended to include all duties which may be assigned.

 

The Ideal Candidate is required to:

  • Bring new perspectives and ideas together, combining them in a way to enhance or improve a situation.
  • Constantly look for ways to improve the organizations performance, quality, and services.
  • Anticipate problems and obstacles and prepares creative, well thought out plans to overcome them.
  • Demonstrate the ability to communicate and connect with people on a personal level.
  • Work collaboratively and cooperatively with others inside and outside of the company to achieve company goals.
  • Cultivate relationships across functional and department lines. Proactively shares information with others.
  • Be self-motivated and demonstrate initiative.
  • Encourage and accept constructive feedback and act upon it.
  • Demonstrate the knowledge, skill, and proficiency to perform assigned job responsibilities.
  • Show understanding of issues relevant to the entire organization and use that knowledge to get things done.
  • Strive to enhance current capabilities to improve individual performance
  • Gather critical information to fully understand problem.
  • Recognize the reality of the current situation, accurately analyze business opportunities and exhibit sound business judgment.
  • Evaluate risks and consequences before making a decision. Does not act hastily. Is decisive.
  • Take responsibility for decisions and actions. Willing to admit mistakes
  • Actively support company vision, mission, and policies. Promote a positive corporate image.
  • Gain the respect and confidence of others. Demonstrate truthfulness and honesty when dealing with others. Honor commitments
  • Establish, communicate, and achieve aggressive business goals which add value to the organization.
  • Inspire and energize others to commit to and achieve goals and hold people accountable for achieving results.
  • Demonstrate courage and conviction in times of challenge, change, and controversy. Provide guidance and stability during periods of change.

 

The Ideal Candidate MUST have:

  • A degree in General Management, Business Administration or Operations with major course work in inventory management and a least two years experience

OR

  • At least five years experience specializing in Inventory Management/ Warehousing in a manufacturing environment with an Associate Degree
  • Proven track record of success in inventory management
  • Proficient in Microsoft Excel, Word and Access
  • Experience operating equipment including forklifts, pallet jacks and hand trucks.
  • Operations, services and activities of a Central Stores programme
  • Proficiency in basic accounting principles
  • Sound knowledge of pertinent local laws, codes and regulations

 

Essential special training or experience requirements

    • Must be in an Active Manager’s position, with solid and proven experience and knowledge in his/her jurisdiction.
    • Stays focused on critical issues even in the face of constraints and adversity. Performs well under pressure.
    • Certification in Management/Leadership Programs focus on (coaching, motivating, mentoring)
    • Must be analytical with ability to provide sound business analysis to warehouse trends and reports.

 

 

 Ideal Start Date: As soon as possible

 

Applications must be submitted to:

Leahcim T. Semaj & Company Limited

 

no later than

Tuesday, June 30, 2015

Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Field Services Manager
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

The JobBank 

Our client is a Regulatory Agency and we need  an administrative professional with exceptional coordination and customer service skills

for the post of 

Executive Assistant

The Executive Assistant is responsible for providing administrative and secretarial support to the Assistant Director, and is Recording Secretary for the meetings convened by the Assistant Director.


The incumbent will be responsible for:

·         Responding intelligently to official enquiries and where necessary referring these enquiries to the appropriate officers

·         Collating supporting documents for discussion at meetings organized from the Assistant Director's desk

·         Issuing notices regarding meetings, preparing agenda, recording, preparing and circulating minutes

·         Accompanying the Assistant Director to meetings, when required

·         Opening, maintaining, securing, retrieving confidential and working files and records where required

·         Preparing Technical reports

·         Liaising with officers within the organization and external agencies to give and receive information

·         Maintaining up-to-date and accurate appointment diary for the Assistant   Director

·         Placing and receiving telephone calls

·         Screening visitors and responding to them in accordance with agreed policies

·         Directing correspondence to and from the Assistant Director and ensuring that all incoming mail relating to the Assistant Director is dealt with speedily and placed on the correct files

·         Preparing/drafting letters, envelopes, memoranda, submissions, and reports as directed; checking and returning them for signature and where instructed, signing correspondence on behalf of the Assistant Director and ensuring that they are promptly dispatched

·         In collaboration with the Accountant, making reservations for business travel and accommodation both locally and overseas  for the Assistant Director

·         Providing assistance in other functional areas of the department during peak hours, in the absence of other administrative staff, and as workflow permits

 

The person we are looking for will be an excellent team player and a customer-oriented individual who must have:

·         The reputation of being highly confidential, professional, mature and capable of relating appropriately with individuals of various social backgrounds

·         Excellent time management skills and the capacity to accurately categorize and act upon priority matters

·         Extensive knowledge of Administrative and support systems and practices

·         Proficiency in the use of the Microsoft Suite

·         Strong analytical and communication skills

·         The ability to function under pressure and work on own initiative for extended hours whenever necessary

·         Competence in preparing accurate, complete and concise minutes

·         Good command of oral and written standard English

·         Excellent Customer service and Human relations skills

·         Tertiary level education - Associate Diploma  in Business Administration  or Business Management or be a Certified  Professional  Secretary or the equivalent with a minimum of 3 years experience in a secretarial or administrative position


Performance Criteria

The job is executed satisfactorily when:

·         The minutes of the meetings are dispatched to participants on time

·         Letters, minutes, etc., are produced accurately

·         Initiative is used to provide timely responses to general proceedings

·         Tasks are completed on time and within budget

·         Records and files are current

·         Copyright Compliance audit records, are kept current

·         Effective communication exists with individuals at all levels

·         Arrangements for meetings and functions are carried out in a timely and efficient manner

·         A high level of dependability and reliability is displayed

·         Enjoys positive image among stakeholders

 


Normal working hours:

Monday to Thursday 8:30am to 5:00 p.m. Friday 8:30 a.m. to 4:00 p.m.  with occasional work beyond normal working hours to meet deadlines, and when attending meetings


Occasional requirement to travel out-of-office to identify and view venues, and to attend meetings

 

Applications must be submitted to:

Leahcim T. Semaj & Company Limited

 

no later than

Friday, May 22, 2015

Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Executive Assistant
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

The JobBank

 

Our client is a Regulatory Agency and we need a team player with good administrative and coordination skills for the post of

 

Administrative Assistant

 

The Administrative Assistant will be responsible for:

  • Placing and receiving telephone calls
  • Screening visitors and responding to them in accordance with agreed policies
  • Responding intelligently to official enquiries and referring these enquiries to the appropriate officers
  • Collating supporting documents for discussion at meetings
  • Opening, maintaining, securing, retrieving confidential and working files and records where required
  • Liaising with officers within the organization and external agencies to give and receive information
  • Preparing/drafting letters, envelopes, memoranda, submissions, and reports as directed; checking and returning them for signature and where instructed, and ensuring that they are promptly dispatched
  • Providing assistance in other functional areas during peak hours, in the absence of other administrative staff, and as workflow requires

 

The person we are looking for will have:

  • The capacity to relate appropriately with individuals of various social backgrounds
  • Good time management skills and the capacity to accurately categorize and act upon priority matters
  • Proficiency in the use of the Microsoft Suite
  • The ability to function under pressure and work on own initiative for extended hours whenever necessary
  • Good command of oral and written standard English
  • Excellent Customer service and Human relations skills
  • Tertiary level education - Associate Diploma  in Business Administration  or Business Management or be a Certified  Professional Secretary or the equivalent with a minimum of 2 years experience in a secretarial or administrative position

Normal working hours:

Monday to Thursday 8:30am to 5:00 p.m. Friday 8:30 a.m. to 4:00 p.m.  with occasional work beyond normal working hours to meet deadlines, and when attending meetings

 

Creativity /Initiative

·         Letters are structured  to reflect specific issues raised

·         Briefs, minutes, and other documents are prepared with sufficient  period for review

·         Assisting  with the maintenance of records

·         Communicating with internal and external customers

·         To accurately  categorize  and act upon priority matters

 

Tools, Equipment And Materials

·         Computer,   facsimile  machine,  photocopier, calculator, telephone,  pens, stationery

 

Performance Criteria

The job is executed in a satisfactory manner when:

  • There is timely and accurate completion of all duties assigned
  • Electronic database is kept up-to-date at all times


Applications must be submitted to:

Leahcim T. Semaj & Company Limited

no later than

Friday, May 22, 2015

Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Administrative Assistant
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

The JobBank

 

Our client is a Regulatory Agency and we are looking for an administrator with excellent systems management, planning, organizational and time management skills

for the post of

 

Registrar

 

The Registrar carries the responsibility for administrative and professional functions of the library and registry. The post covers professional and technical duties related to appraising, accessing, arranging, describing and preserving public records, historical documents and other records. This includes the acquisition, organization, maintenance, utilization, dissemination, storage and retrieval of information resources and the effective application of these resources to meet the information requirements. The post also calls for the development and implementation of records management procedures; methods and systems for the proper creation, maintenance, preservation and retrieval of documents and materials of archival value; and for the efficient control and flow of information to and from officers required to make decisions on matters.

 

The principal duties and responsibilities of the Registrar are:

  • Management of records and documents in the information and records system - paper-based, electronic and audiovisual, journals etc
  • Management, direction, storage and retrieval of documents, files and other such materials as in use in its day-to-day operations
  • The development of methods, systems and procedures for the proper creation, maintenance and retrieval of all such documents and materials
  • Developing and implementing approved records management procedures and methods and procedures for the preservation of materials of archival value
  • Recommending and establishing approved policies, goals and objectives for the effective delivery of information services and management of the documentation center, Library, and Registry
  • Development of documentation center, registry, and other procedural manuals; trains new recruits and other staff members in the use of the manuals/ systems
  • Planning and co-ordinating special projects associated with the access, usage and disposition of records and information
  • Ensuring the efficient control and flow of information to and from officers required to make decisions on matters.

 

The Ideal Candidate will have:

  •  The ability to perceive and analyze problems, develop alternatives and make or recommend sound decisions.
  • Strong leadership in the development and implementation of information services
  • Experience designing and implementing information service policies and articulate informational services philosophies
  • Thorough knowledge of professional practices, procedures and techniques of library science and modern library management
  • Excellent oral - face-to-face and via telephone, and written communications skills
  • Thorough knowledge of policies related to the operation of the public sector
  • Knowledge in the design and implementation or records management systems and procedures.
  • Extensive knowledge of Administrative and support systems and practices
  •  Ability to establish effective working relationships with Government. officials and Administrators in external Agencies, other Government bodies, and Senior and Executive staff of the Agency
  • Proficiency in the Microsoft Suite and in data management systems
  • Working knowledge of resource administration
  • Sound knowledge of administration and support systems
  • Be highly confidential, professional, mature and capable of relating appropriately to individuals of various social backgrounds
  • Proficiency in information and document systems and management.


Qualifications and Experience

  • Bachelor's  degree in Library or Archival Studies; or
  • First degree in related field and Post-graduate Diploma in Library or Archival Studies, Records Management, Library Science or similar area; and
  • Minimum of five (5) years working experience in Records/Information Management in a registry or library; two (2) of which should be in a senior/supervisory  position; plus
  • Specialized training/knowledge in:
  • Computing
  • Computer information systems
  • Records and information management systems
  • Professional practices, procedures, and techniques of library science and modern library management
  •  Systems administration

 
Accountability

The incumbent is accountable for:

  • The efficient management  of the organization’s records and documents in the  information and records system
  • Developing and maintaining an up-to-date, efficient, and user-friendly, Records and Information System
  • Recommendations to the records management committee on goals and objectives for the effective operation of the documentation  centre/library, and registry
  • Ensuring the timely delivery  of personal and confidential mail; the preparation of outgoing mail for dispatch; and arrangements for delivery of special mail
  • Ensuring the efficient control and flow of information to and from officers
  • Ensuring the maintenance of an accurate Bring Forward/Bring  Up Book, and ensuring that the appropriate files are delivered on the day requested; and the maintenance of accurate Charge Out and File Recall forms
  • The development and implementation of records management procedures, and methods and procedures for the preservation of material of archival value
  •  The development of documentation  centre, registry, and other procedural manuals
  • The maintenance of a Master File Station Directory/Catalogue of all files; and the development and implementation  of approved subject classification systems
  • Conducting  and implementing actions arising from file/records inspection, inventory, and audit
  •  Establishing  and co-ordinating the application/implantation of retention and disposal schedules
  • The preparation of periodic reports - including recommendations  for improvement - on the achievements of the records and information unit
  • Applying Retention/Disposal Schedule provisions to records, and processing them for retention, disposal or transfer to the Government Records Center on a regular basis
  • Responding to requests pertaining to the Access to Information Act

 

Creativity and Initiative

  • Establishing policies and formulating goals and objectives for the effective delivery of information services and management  of the documentation  center/library,  and registry
  • Ensuring that there is timely delivery of information/documents and appropriate files are delivered on the day requested
  • Ensuring the maintenance  of an accurate Charge Out/Bring Forward system

 

Performance Criteria:

The job is executed satisfactorily when:

  • An accurate and up-to-date retrieval system is maintained
  • There is timely delivery of files requested
  • Files are kept in a neat and orderly manner
  • There is timely dispatch of documents to various sources
  • There is timely circulation of incoming documents
  • Information and documentation systems are established and maintained
  • Records are easily retrievable

 

Applications must be submitted to:

Leahcim T. Semaj & Company Limited

 

no later than

Friday, May 22, 2015

Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Registrar
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

The JobBank

 

Our client, an International Technology company, requires the services of a team player with exceptional technical abilities, interpersonal skills, high drive for customer service and strong communication skills to fill the post of

 

Call Centre/Dispatch Coordinator (Lead)

1 Vacancy

 

Core responsibility is to work in conjunction with Control Room Supervisor and Field Services Supervisor in the day to day handling of the Call management /logging, frontline POS troubleshooting, complaint resolution, efficient dispatch management, call and resolution reporting of the Control Room Environment.

 

The Call Centre/Dispatch Coordinator (Lead) will ensure the efficient handling of the company’s human and asset based resources, assist in the implementation and review of call centre policies and procedures, and ensure the day to day effectiveness of the overall Customer Service offerings in the Field and Call Centre.

 

DEPARTMENT:             Client Service Department

REPORTS TO:              Operations Manager

 

LIAISES WITH

INTERNALLY:               Field Team, Control Room Operators, Call Centre/Dispatch Operators, Bench Technicians, Communication Technicians

EXTERNALLY:              Agents/Clients/3rd Party Installers

 

Principal Activities and Responsibilities

 

  • Laying out and executing the roadmap to address current targets and lead the restructuring of the Call Centre/Dispatch area. Targets include but are not limited to:
    • Industry Standard KPIs
      • Increase first call resolution to match or surpass industry standards
      • Reduce abandoned calls to match or surpass industry standards
    • Effectively route field teams to reduce turnaround times for customers
    • Quality Assurance (QA) monitoring of Call Centre/Dispatch Operators
      • By extension continuous Skills Gap Analysis to ensure team is retrained and refreshed on Customer Service Targets
    • Ensure Call Centre Tools (Phone System, Helpdesk, Dashboards, etc.) meet expectations of a World Class Call Centre
  • Distribution of merchandising, consumable and marketing materials
  • Coordinate regular service visits and routines. Also, to assist in the coordination of Project based and non-routine visits
  • Assist in minimizing the financial impact related to the reduction of sales loss, overstocking, under-stocking, resource drain, poor resource usage and asset loss/expedited depreciation
  • Develop and maintain timely and effective reporting on all areas relating to call/dispatch management.
    • Analysing performance statistics and making decisions in conjunction with management/peers on the basis of these statistics.
  • Develop and monitor quotas, KPI’s for service volume and timeliness
      • Generally ensure that typical Call Centre KPIs are matched or surpassed
  • Other tasks as required by Supervisor/Manager

 

This description is a summary of principal responsibilities and is not intended to include all duties which may be assigned.

 

 

The Ideal Candidate MUST have:

  • Degree in Business, Technology or related fields and/or extensive training and proven experience in a High Performance Call Centre Environment at a supervisory/senior level

  • At least 2-3 year’s experience in a similar role

  • Good knowledge of the geography of Jamaica

  • Excellent interpersonal skills

  • Excellent documentation and report writing skills

  • Excellent analytical skills

  • Competence in the use of the Microsoft Productivity Suite

     

     

     Ideal Start Date: As soon as possible


Applications must be submitted to:


Leahcim T. Semaj & Company Limited


no later than

Friday, May 22, 2015


Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Call Centre/Dispatch Coordinator (Lead)
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE


The JobBank

 

Our client, an International Technology company, requires the services of a team player with exceptional Customer Service skills and strong technical abilities for the post of

 

Communications Technician

                                1 Vacancy


Responsible for installing, maintaining and repairing voice, data, video and/or wireless communications systems.  Troubleshoots and resolves problems or refers issues to higher level.

 

The Communications Technician will install and test radio communication sites, utilize LAN monitoring and analyzing equipment to troubleshoot networks, and provide troubleshooting over the telephone as necessary.

 

DEPARTMENT:             Client Service

REPORTS TO:              Client Service Manager

 

LIAISES WITH

INTERNALLY:               Field Team, Operators, Bench Technicians

EXTERNALLY:              Agents/Clients

 

Principal Activities and Responsibilities

  • Monitor communication equipment by:

    • Diagnosing reason for equipment failure.

    • Performing minor repairs on communication equipment.

    • Preparing and maintaining records of communication equipment failure by agent, line, date, etc.

    • Reviewing failure reports to monitor chronic and intermittent equipment failure and servicing results.

  • Operate various equipment/machines including:

    • oscilloscope

    • spectrum analyzer

    • meters

    • computer

    • vision terminal

    • two-way radios, etc.

  • Performs additional duties and responsibilities as assigned.

 

This description is a summary of principal responsibilities and is not intended to include all duties, which may be assigned.

 

 

The Ideal Candidate MUST have:

  • Technician’s Certificate in Telecommunications/Electronics field or the equivalent with good knowledge of analogue electronics, digital circuitry and communications. 

  • Six months to one year work experience. 

  • Good communication skills.

  • A valid driver’s licence and a good driving record.

  • Good knowledge of the roads and districts in Jamaica.

 

 Ideal Start Date: As soon as possible

Applications must be submitted to:

Leahcim T. Semaj & Company Limited

no later than

Friday, May 22, 2015


Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Communications Technician
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

The JobBank

 

Our client, an International Technology company, requires the services of an innovative team player with exceptional Customer Service skills, strong passion for sales and strong technical abilities for the post of

 

Agent Development Representative

                                1 Vacancy

 

The Agent Development Representative will be responsible for providing sales and marketing support to on-line retailers as well as ensuring quick and effective responses to retailers’ needs and requirements.

 

He/she will visits retailers to promote sales, lead sales and promotion conversations with agents, support Field Sales Supervisors, as well as assisting and answering inquiries from retailers on policies and procedures related to programs. The incumbent will conduct terminal operations training for retailers’ outlets management and staff.

 

DEPARTMENT:             Sales

REPORTS TO:              Sales Manager

 

LIAISES WITH

INTERNALLY:               Field Team, Sales Supervisor, Operators, Bench Technicians, Communication Techs

EXTERNALLY:               Agents/Clients

 

 

Principal Activities and Responsibilities

  • Prospects for, conducts on-site evaluations of, and assists in the collection of relevant informattion to facilitate the selection and licensing procedures concerning retailer outlets.

  • Execute Service Quality Assurance across trade

  • Lead Promotion Activation & Execution

  • Consumable Management Monitoring

  • Monitoring Merchandising Standards

  • Reporting & Information Reconciliation

  • Provides support to the Field team including Supervisor in problems generated during the operation of the system, as regards communications, customer services, terminal repair, adjustment and changes of modules, as well as assists in the keeping of administrative control of the site, reporting to their supervisor accordingly.

  • Assists with implementation of new products and new product enhancements.

  • Assists in the implementation of activties aimed at increasing Agent sales for all Products.

  • Assists in the planning, coordination and participation in all new product testing.

  • Delivers in the most detailed, punctual and effective manner all reports requested by Department Manager.

  • Prepares a Period Summary of all retailers visited during the week.  This summary must include visit objectives for both weeks as well as the number of retailers not visited and general work effectiveness.

  • Provides training to retailers, officials and company staff on the operations of company equipment and products.

  • Assists personnel with retailer trouble-shooting/chronic retailer issues.

  • Performs additional duties and responsibilities as assigned.

     

    This description is a summary of principal responsibilities and is not intended to include all duties which may be assigned.


 

The Ideal Candidate MUST have:

  • A Bachelors Degree from an accredited college or university with major course work in, sales, marketing, public relations or business administration
  • A Minimum three (3) CXC subjects including English Language and Mathematics
  • A Minimum at least one year’s work experience in a related field
  • A valid Driver’s License, and a good driving record.
  • Good knowledge of the roads and districts in Jamaica
  • Strong communication skills both orally and in writing
  • Strong interpersonal skills
  • Strong Customer Service skills and be Customer focused
  • Good  Report Writing skills
  • Strong initiative and a solution oriented/problem solving attitude

Knowledge of Sales Techniques would be an asset

 

 Ideal Start Date: As soon as possible


Applications must be submitted to:

Leahcim T. Semaj & Company Limited

no later than

Friday, May 22, 2015


Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Agent Development Representative
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE


The JobBank


Our client, an International Technology company, requires the services of very analytical team players with exceptional technical abilities, excellent interpersonal skills, high drive for customer service and strong communication skills to fill the post of


DISPATCHER


2 Vacancies


Responsible for dispatching representatives to calls as they are received, using information on customer needs, Field Teams’ locations and loads, and daily factors to balance cost and speed of response. Flexibility in hours and availability on weekends is vital.


The Dispatcher will coordinate regular and routine service visits, maintain status and locations of the Field Service Representatives, troubleshoot and resolve potential service issues, and assist with reporting obligations. He/she will provide customer call backs and customer follow ups.


Department:            Client Services Department

Reports to:              Call Centre Lead/Dispatch Coordinator

 

Liaises with

Internally                 Field Service Supervisor, Field Team, Operators, Warehouse Staff and Bench Technicians and Communication Technicians

Externally:                 Agents/Client


Principal Responsibilities include:

  • Processes and evaluates information received and prioritizes calls, notifies, assigns and dispatches to appropriate Field Service Representative (FSR) in a timely manner.
  • Monitors and coordinates field activity, maintain knowledge of all resources available in zones and utilize Field Team for on time performance and productivity.
  • Executes scheduling and routing, maximizing customer yield and asset utilization to provide the best mix of responsiveness and productivity.
  • Schedules repair calls to eliminate or reduce down-time.
  • Manages call volumes and maintains call logs with up to date information on call progress.

  • Fields incoming calls and queries from customers, call centre, other departments and the client; managing requests and expectations.

  • Record and document information from FSRs and distribute to appropriate departments.

  • Keep informed of departmental policies and procedures.

  • Complete miscellaneous tasks as assigned by supervisors/manager.


This description is a summary of principal responsibilities and is not intended to include all duties which may be assigned.

 

The Ideal Candidate MUST:

  • Have a Minimum of three (3) CXC subjects including English Language and Mathematics
  • Have strong oral and written communication skills
  • Be dynamic and adaptable
  • Be customer service orientation
  • Be computer Literate
  • Be able to work in a high volume, high stress environment.
  • Be proficient at planning and organizing
  • Have sound judgment and decisiveness
  • Have ability to work on own initiative


 Ideal Start Date: As soon as possible


Applications must be submitted to:

Leahcim T. Semaj & Company Limited

no later than

Friday, May 22, 2015



Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Dispatcher
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

The JobBank

Our client, a leader in the communications industry, needs an individual with strong problem solving skills and excellent Organizational Development skills for the role of

 

Information Systems &

Special Projects Manager

 

This post is a Special Project. The anticipated duration of the project – Six (6) months in the first instance

 

Ideal Start: January 20, 2015

 

The incumbent will analyze the information requirements of the entity and develop both strategic and operational plans for meeting such requirements through the acquisition, integration and development of computerized systems and networks. S/He will design, implement, monitor, control and evaluate a variety of special projects necessitated by the transitional processes which are currently in process and which will emerge in the future.

 

The Information Systems & Special Projects Manager will provide advice to Management and Heads of Departments on matters related to and affected by trends in information technology and to promote timely and appropriate corporate responses to such trends.

 

DEPARTMENT              Administration

REPORTS TO:             Managing Director

SUPERVISION GIVEN TO:     Secretary

LIAISES INTERNALLY WITH: All Departments - Informative, Advisory

EXTERNALLY WITH:             Suppliers

  

DUTIES

The Information Systems & Special Projects Manager is required to:


1.   Assess the current and future automation needs of the organization; develop and implement a plan for the harmonization of all computerized systems in operation in order to ensure network compatibility.

 

2.   Identify special assignments arising from corporate changes and develop both short-term and long-term plans for their implementation.

 

3.   Design and implement an appropriate project management process for all special projects, with particular attention to:

  • Forecasting and Feasibility Analysis
  • Project Design
  • Project Planning and Implementation
  • Monitoring and Control
  • Project Evaluation

 

4.   Develop and implement a plan for the identification, procurement and installation of equipment and software to facilitate automation of designated processes in areas such as  Broadcasting, Traffic Management, Libraries and Human Resource Management.

 

5.   Develop and implement a system for monitoring the progress of automation throughout the organization, ensuring that such automation is carried out with due attention to network compatibility, needs analysis, user involvement in assessment of options and user training.

 

6.   Design and implement appropriate methods and mechanisms for auditing internal systems and procedures.

 

7.   Liaise with functional departments to identify needs and priorities and provide advisory services in the areas of project management and automation.

 

EXPERIENCE/LEARNED DISCIPLINES

  • Knowledge of the Information Management industry with particular reference to state-of-the-art hardware and software and their relevance to the needs of the Broadcasting industry
  • Competence in the use of project management techniques and tools including up-to-date project management applications
  • Knowledge of the corporate strategic planning process
  • Knowledge of Internal Auditing procedures and methods with particular reference to auditing corporate systems and processes

 

EDUCATION/SPECIALIZED TECHNIQUES

  • Postgraduate degree in Management Information Systems/ Computer Science
  • Certificate/ Diploma in Business Management
  • Specialized training in Project Appraisal and Project management

 

INITIATIVE / INGENUITY

  •  Ability to act on own initiative ensuring timely and appropriate action on matters within designated areas of responsibility
  •  Ability to provide sound advice to management in designated areas of responsibility
  • Ability to use sound judgment in identification of additional professional resources

 

AUTHORITY TO:

 

  • Incur and approve expenditure up to a specified limit
  • Sign all financial documents and instructions up to a specified limit
  • Engage professional assistance external to the companies, where necessary
  • Convene and chair meetings related to designated responsibility

 

PERFORMANCE CRITERIA:

 

1.   Suitability of automation solutions recommended

2.   Effectiveness of systems and procedures implemented

3.   Accuracy of data gathered and presented for managerial decision-making

4.   Analytical and problem solving skills

5.   Leadership qualities

6.   Timeliness and quality of memoranda and reports

7.   Accomplishment of specified objectives and standards

 


Submit applications to:

Leahcim T. Semaj & Company Limited

no later than

Wednesday, January 7, 2015

                                                                                   

Email: as e-mail text and not as an attachment to: info@jobbank-ja.com

N.B. To send resumes as e-mail Text:-
For Outlook Express and Microsoft Outlook Users
1. Open the application in which the resume has been prepared.
2. Select the File option, highlight Send To and select Mail Recipient.
3. Then proceed to send document as e-mail.

For Hotmail and Yahoo! Users
1. Copy and paste the resume in the body of your email message

We thank all applicants for responding, however, only candidates who have been short-listed will be contacted by telephone or email

Note to All Applicants for the post of Information Systems & Special Projects Manager
Thank you for responding to this advertisement. Usually we will process all responses over the next 5-10 working days. If your application is being considered, we will contact you via telephone or email to set up an appointment for you.

Occasionally, the process takes a little longer. If you do not hear from us, you may visit our website for an update on the post that you have applied for. The Job Listing page on our website will provide a status report on the processing of the applications.

Wishing you every good thing!

The JobBank

Please go to the Top of The Page to see current status of the recruitment exercise for this post.

TOP OF PAGE

 

Job Status Legend
new – means this is a new available post
Accepting Applications – We will accept all applications for as long as this notice remains in place
1st Interviews being scheduled – All applications have been reviewed and a short-list is created. Persons on the short-list are being contacted to set up appointments for interview with The JobBank. No new applications will be reviewed.
1st Interviews being conducted – Persons on the initial short-list are being interviewed during this period. No new applications will be reviewed.
2nd Interviews being scheduled – All 1st Interviews have been completed and a further short-list has been done. Usually there are five (5) candidates that are still being considered at this point in the process and interviews are being scheduled with the hiring company. No new applications will be reviewed.
2nd Interviews being conducted – Interviews are now taking place between the final candidates and the hiring company. No new applications will be reviewed.

Post Filled – The hiring company has selected a candidate and an offer has been made and accepted.

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